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Stefano

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Viewing 20 posts - 1,501 through 1,520 (of 3,037 total)
← 1 2 3 … 75 76 77 … 150 151 152 →
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  • February 13, 2017 at 6:00 pm in reply to: cannot mark as paid #54537
    Stefano
    Keymaster

    This is what you should ask them: “I do $test = base64_encode(‘test’); why does base64_decode($test); returns null?”

    πŸ™‚

    February 13, 2017 at 5:45 pm in reply to: cannot mark as paid #54532
    Stefano
    Keymaster

    Thanks. I know this is a technical question, but do you have any plugin/setting that interferes with base64 encoding? There must be something weird about your server setup. I’d advise to deactivate all plugins (including dropins) except Post Pay Counter and Post Pay Counter PRO and see if that solves the issue, although I fear it won’t. Next step is to contact your host and ask them for more information, because I’m 99.9% sure it’s not the my plugin fault :/

    February 13, 2017 at 5:31 pm in reply to: PRO version expired; Does Free version still work? #54529
    Stefano
    Keymaster

    Hi JD,
    all features will still work, both from the free and from the PRO version. You won’t be allowed to update to new PRO releases nor will you be eligible for support matters when the license expires though πŸ™‚

    Have a nice day,
    Stefano

    February 13, 2017 at 5:03 pm in reply to: cannot mark as paid #54522
    Stefano
    Keymaster

    Can you allow me to edit the plugin files through the WP plugin editor please?

    February 13, 2017 at 4:39 pm in reply to: cannot mark as paid #54519
    Stefano
    Keymaster

    You may post them here and mark the post as private: only I will be able to see it πŸ™‚

    February 13, 2017 at 4:18 pm in reply to: cannot mark as paid #54512
    Stefano
    Keymaster

    May I ask you for a temporary admin account on your site, so I can personally look into the issue?

    February 13, 2017 at 3:05 pm in reply to: cannot mark as paid #54507
    Stefano
    Keymaster

    Thanks! I can’t seem to be able to replicate the issue, so I have to ask you to do a couple more tests.

    1. Try to mark as paid a whole author. You can do this by checking the Pay field in te general stats page and then clicking on Mark as paid selected authors.
    2. Try to disable the Author Payment Bonus addons and see if the issue goes away.

    Let me know!
    Have a nice day,
    Stefano

    February 13, 2017 at 10:40 am in reply to: cannot mark as paid #54501
    Stefano
    Keymaster

    Hi Yudha,
    Can you walk me through the exact steps you are doing to mark as paid? I’d like to try them out and see if the same issue happens on my test site. Thanks πŸ™‚

    Have a nice day,
    Stefano

    February 11, 2017 at 10:54 pm in reply to: Limit views counting time on published articles #54483
    Stefano
    Keymaster

    Usually users manage to set it up okay by themselves. There is some documentation/tutorials on the site anyway, and we do provide support of course! πŸ™‚

    February 11, 2017 at 12:05 am in reply to: no active buddy press #54475
    Stefano
    Keymaster

    The table should follow your front end css. It may be an issue with your theme, it depends on what it’s styles are πŸ™‚

    February 10, 2017 at 8:38 pm in reply to: no active buddy press #54468
    Stefano
    Keymaster

    I’m in my mobile now. Can we that tomorrow morning? Roughly 14 hours from now.

    February 10, 2017 at 8:21 pm in reply to: no active buddy press #54463
    Stefano
    Keymaster

    Once the plugin and the license are both active, one new tab is automatically created in the BuddyPress Member page of each user, called My Earnings. Doesn’t it show up? Can you post a screenshot, if it does not show up?

    February 10, 2017 at 8:12 pm in reply to: no active buddy press #54457
    Stefano
    Keymaster

    Oh, now I see the issue! Your name contained some kind of special i, which conflicted with the license database because of encoding issues. I have fixed the issue, you should receive another email complete with the license key. Sorry for the hiccup! πŸ™‚

    February 10, 2017 at 7:24 pm in reply to: no active buddy press #54445
    Stefano
    Keymaster

    Hi Mustafa,
    I have just resent your purchase receipt. Please check your email, including the spam folder.
    Let me know if you still don’t get it.

    Have a nice day,
    Stefano

    February 8, 2017 at 9:08 am in reply to: Post Pay Counter Not Showing Earnings #54420
    Stefano
    Keymaster

    Hi Holly,
    sorry for the delay. I did post an answer, but it vanished somehow…

    I asked you to provide screenshots of the stats page and Options page. However, if you want me to quickly solve your issues (or at least understand what’s wrong), I am available to looking at the site myself. In this case, just provide me with a temporary admin account and I will be happy to look into it πŸ™‚

    Have a nice day,
    Stefano

    February 6, 2017 at 11:25 pm in reply to: Limit views counting time on published articles #54417
    Stefano
    Keymaster

    Hi Debbie,
    yes, what you need is possible with Post Pay Counter PRO, if you choose Google Analytics as your visits source.

    Let me know if you need any further clarification πŸ™‚

    Have a nice day,
    Stefano

    February 4, 2017 at 10:18 pm in reply to: Post Pay Counter Not Showing Earnings #54402
    Stefano
    Keymaster

    Hi Holly,
    did earnings drop to $0 all of a sudden or were you setting up the plugin for the first time?

    Have a nice day,
    Stefano

    February 3, 2017 at 10:27 am in reply to: Errato conteggio delle visite #54378
    Stefano
    Keymaster

    Ciao Luca,
    se non hai nulla da perdere, io ti proporrei di crearmi un account admin temporaneo sul sito. Quello che farΓ² Γ¨ abilitare la modalitΓ  di debug di Analytics del plugn e far rieseguire al plugin l’aggiornamento dei dati degli ultimi 3 (o forse 4?) giorni senza eliminare i dati passati. Se tanto dovresti ricaricare i dati da capo, mi sembra valga la pena provare. Ad ogni modo, ti proporrei di sentirci in tarda mattinata (diciamo tra un paio d’ore) su Skype o Hangouts cosΓ¬ ne parliamo insieme, cosa dici? πŸ™‚

    Buona giornata,
    Stefano

    February 2, 2017 at 12:57 pm in reply to: Errato conteggio delle visite #54370
    Stefano
    Keymaster

    Ciao Luca,
    in questo caso non dovrebbe essere causa del problema, ma ti consiglio di mantenere entrambi i plugin (PPC e PPC PRO) aggiornati all’ultima versione, se possibile.

    Per il tuo problema: stando ai log, sembra che i dati siano stati correttamente aggiornati fino ad oggi, infatti l’ultimo aggiornamento risale a ieri pomeriggio. Quali sono i segni che ti fanno dire che i dati di Analytics non vengono aggiornati? Per esempio, se prendi un autore che abbia post pubblicati l’altro ieri o due giorni fa: tutti quei post hanno visite 0? O noti delle discrepanze tra i numeri di Analytics e quelli mostrati nelle statistiche? Forniscimi qualche dettaglio in piΓΉ per favore πŸ™‚

    Buona giornata,
    Stefano

    February 1, 2017 at 10:22 am in reply to: Alternative Payment Method #54356
    Stefano
    Keymaster

    Hi Jaszle,

    It says 1 year updates, does that mean I have to buy a new license key for each year?

    See here for all information πŸ™‚

    I would like to purchase the Post Pay Counter PRO version. Is there any alternative payment method such Visa/Mastercard?

    I have emailed you to the address you posted here with πŸ™‚

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Viewing 20 posts - 1,501 through 1,520 (of 3,037 total)
← 1 2 3 … 75 76 77 … 150 151 152 →

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