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cannot mark as paid

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This topic contains 16 replies, has 2 voices, and was last updated by  Stefano 6 months, 1 week ago.

Viewing 17 posts - 1 through 17 (of 17 total)
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  • February 13, 2017 at 1:38 am #54498

    yudha

    i just bought post pay counter pro and 2 addons a few days ago.

    Today i try to pay “my self” and pay another account i create, to test how payment system work.

    But everytime i try to mark as paid, there is notification like this ” Confirm paymentEmpty array input.”

    here is error log..

    February 13, 2017 06:21:00
    An error was thrown with code “ppcp_get_stats_by_posts_ids_empty_array”, message “Empty array input.” and debug data “array (
    )”.

    February 13, 2017 06:21:31
    An error was thrown with code “ppcp_get_stats_by_posts_ids_empty_array”, message “Empty array input.” and debug data “array (
    )”.

    no matter setting i try, i can not seem to mark payment as paid. i do not know where is wrong..

    February 13, 2017 at 10:40 am #54501

    Stefano
    Keymaster

    Hi Yudha,
    Can you walk me through the exact steps you are doing to mark as paid? I’d like to try them out and see if the same issue happens on my test site. Thanks 🙂

    Have a nice day,
    Stefano

    February 13, 2017 at 11:36 am #54504

    yudha

    thanks for the reply stefano..

    ok.. first i got to stats page

    stats page

    and i click on the username that i want to pay like in the image above. after that, you can see in the image below.

    step 1

    I click on “marks selected post as paid”. And i get to a new page like image below.

    step 2

    after that i click on blue button “Confirm payment”.. and..i got notification “empty array result” like image below.

    result

    i already try to input note about payment, i got the same result.

    February 13, 2017 at 3:05 pm #54507

    Stefano
    Keymaster

    Thanks! I can’t seem to be able to replicate the issue, so I have to ask you to do a couple more tests.

    1. Try to mark as paid a whole author. You can do this by checking the Pay field in te general stats page and then clicking on Mark as paid selected authors.
    2. Try to disable the Author Payment Bonus addons and see if the issue goes away.

    Let me know!
    Have a nice day,
    Stefano

    February 13, 2017 at 4:13 pm #54510

    yudha

    for question number 2, i tried to deactivated addons author bonus from plugin page.

    here how it goes,

    the same error message..

    for question number 1, it still the same. i cannot mark as paid selected author,

    here the result

    February 13, 2017 at 4:18 pm #54512

    Stefano
    Keymaster

    May I ask you for a temporary admin account on your site, so I can personally look into the issue?

    February 13, 2017 at 4:37 pm #54515

    yudha

    where should i send detail login info ?

    February 13, 2017 at 4:39 pm #54517

    yudha
    This reply has been marked as private.
    February 13, 2017 at 4:39 pm #54519

    Stefano
    Keymaster

    You may post them here and mark the post as private: only I will be able to see it 🙂

    February 13, 2017 at 5:03 pm #54522

    Stefano
    Keymaster

    Can you allow me to edit the plugin files through the WP plugin editor please?

    February 13, 2017 at 5:18 pm #54525

    yudha

    alright done …

    February 13, 2017 at 5:45 pm #54532

    Stefano
    Keymaster

    Thanks. I know this is a technical question, but do you have any plugin/setting that interferes with base64 encoding? There must be something weird about your server setup. I’d advise to deactivate all plugins (including dropins) except Post Pay Counter and Post Pay Counter PRO and see if that solves the issue, although I fear it won’t. Next step is to contact your host and ask them for more information, because I’m 99.9% sure it’s not the my plugin fault :/

    February 13, 2017 at 5:51 pm #54535

    yudha

    alright… i’ll try that…i contact again as soon as possible…

    i don’t really know something technical like that.. maybe first i’ll try to deactivate plugin…then trying contacting my hosting provider..

    if i have to ask my host, what should i ask ?

    February 13, 2017 at 6:00 pm #54537

    Stefano
    Keymaster

    This is what you should ask them: “I do $test = base64_encode(‘test’); why does base64_decode($test); returns null?”

    🙂

    February 13, 2017 at 7:40 pm #54541

    yudha

    hi stefano… i already contact my host.. they said base64_encode is disable.

    BUT, they already enable it…and now different error shows up,,,

    February 13, 2017 at 7:54 pm #54543

    yudha

    hehe.. thanks stefano…. i just delete the plugin. and reinstall it.. and i workss……… work like charm… i’m so happy right now..

    i’ll explore it a bit more.. if i’m not commenting here again, that mean all issue were gone….

    February 14, 2017 at 9:46 am #54546

    Stefano
    Keymaster

    Hi Yudha,
    I’m really happy to hear that! It had never happened before that base64 was disabled on the server, who knows why! The subsequent error was due to some test code I had left in your installation. I had done that to better understand the problem, and planned to remove it as soon as the issue was solved but… you were faster than me! 😀

    I’m here for any more issues.
    Have a nice day,
    Stefano

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