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Stefano

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Viewing 20 posts - 1,701 through 1,720 (of 3,037 total)
← 1 2 3 … 85 86 87 … 150 151 152 →
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  • August 22, 2016 at 7:12 am in reply to: Google Analytics no longer pulling through #51845
    Stefano
    Keymaster

    Hi Liz
    Since I am leaving later today and will be back only in september, I’d advise you to grant me temporary admin access to your site so I can try to fix the issue as soon as possible for you ๐Ÿ™‚ you can post the credentials here and mark the reply as private.

    August 18, 2016 at 9:22 am in reply to: Cannot revoke analytics #51824
    Stefano
    Keymaster

    I revoked Analytics auth in sub-site with no issues – maybe you only needed to clear your browser cache ๐Ÿ™‚ Anyway, you should be good to set it up again now!

    August 16, 2016 at 3:46 pm in reply to: Cannot revoke analytics #51811
    Stefano
    Keymaster

    PHP 5.5 will be fine. Anyway, I’d advise at least PHP 5.6, since PHP 5.5 is already out of support ๐Ÿ™‚

    August 16, 2016 at 3:41 pm in reply to: Cannot revoke analytics #51806
    Stefano
    Keymaster

    Thanks. It’s easier than I thought, actually. The issue is that you’re running an outdated PHP version (it’s 5.3, whereas my plugin needs at least 5.5, and we’re now at PHP 7). Is it possible for you to upgrade it?

    August 16, 2016 at 3:26 pm in reply to: Email error while trying to bulk pay #51802
    Stefano
    Keymaster

    1. while trying to bulk pay plus add author Bonus going to pay confirmation only shows original amount and not manually entered bonus amounts.

    This is now fixed! Version 1.1 ships the fix and has just been released ๐Ÿ™‚

    August 16, 2016 at 2:26 pm in reply to: Email error while trying to bulk pay #51799
    Stefano
    Keymaster

    1. while trying to bulk pay plus add author Bonus going to pay confirmation only shows original amount and not manually entered bonus amounts.

    There seems to be some issue with PayPal payments not getting the Author Payment Bonus. Will investigate further and release a fix ASAP.

    2. When I went to pay it anyway (to see whether it still worked or not, or did it in two passes or something) I forgot to change my payment source and it canceled. Now, even though it said no money was transferred The actualโ€™Due Payโ€™ is showing as zero, instead of the amount I havenโ€™t paid.

    Yes, there’s no way to change that behavior. As written in the warning message, just open the payment history for that user and delete the new (bad) record. If you had selected more than one user, you can even pull up the entire transaction and delete it.

    Finally, I couldn’t quite get what the two last screens are about, as they seem unrelated. Let’s try to keep issues separate, so we can fix them one by one ๐Ÿ™‚

    August 16, 2016 at 12:19 pm in reply to: Email error while trying to bulk pay #51787
    Stefano
    Keymaster

    Hi Liz,
    the Account is restricted error is due to the fact that you probably have PayPal Sandbox enable in the plugin PayPal settings. Try to uncheck it and it should work.

    Could you add a โ€˜removeโ€™ option for affected users so I donโ€™t have to do it over again each time it occurs?

    I will see what I can do but it’s not so easy ๐Ÿ™‚

    And maybe add the โ€˜detailedโ€™ payment section under the summary as a drop down thatโ€™s compact by default so my page isnโ€™t 3 miles long with posts lol

    That’s really a good idea!

    Have a nice day,
    Stefano

    August 16, 2016 at 11:21 am in reply to: Cannot revoke analytics #51784
    Stefano
    Keymaster

    Yes, so that I can access the backend (plugin options) and fix the issue ๐Ÿ™‚

    August 16, 2016 at 9:24 am in reply to: Cannot revoke analytics #51779
    Stefano
    Keymaster

    If you’re willing to grant me temporary admin access I will look into the issue myself. You can post the credentials here and the mark the post as private ๐Ÿ™‚

    August 15, 2016 at 10:35 pm in reply to: Cannot revoke analytics #51770
    Stefano
    Keymaster

    Hi George,
    I haven’t been able to understand what the issue is. Can you detail some more? I’m sure we will be able to fix it ๐Ÿ™‚

    Have a nice day,
    Stefano

    August 14, 2016 at 11:04 pm in reply to: Broken download link #51738
    Stefano
    Keymaster

    Hi George,
    thanks for reporting and sorry for the hiccup, I’ve just fixed the issue. You can use the download link in the email you already have ๐Ÿ™‚

    Have a nice day,
    Stefano

    August 3, 2016 at 8:06 am in reply to: Error messages in Payments #51620
    Stefano
    Keymaster

    Thanks for the information. We tracked down the bug and fixed it. We have just released Post Pay Counter version 2.609 which should fix the issue ๐Ÿ™‚

    August 3, 2016 at 12:24 am in reply to: Error messages in Payments #51615
    Stefano
    Keymaster

    I cant understand whether the issue is in the stats page or the confirm payment page. Can you post a screenshot? You can upload it on http://it.tinypic.com and then post the URL here ๐Ÿ™‚

    August 2, 2016 at 3:28 pm in reply to: Error messages in Payments #51605
    Stefano
    Keymaster

    Are you trying to directly access the page through the menu? In this case, that’s the issue. The Confirm Payment page is only meant to be reached by clicking on payment buttons at the bottom of the stats page. Does this help? ๐Ÿ™‚

    August 2, 2016 at 12:43 pm in reply to: Error messages in Payments #51595
    Stefano
    Keymaster

    Thanks. Can you guide through the steps you followed and make the problem show up, so I can try to reproduce it? ๐Ÿ™‚

    August 1, 2016 at 9:33 pm in reply to: Installation Failed; Destination Folder Already Exists #51582
    Stefano
    Keymaster

    Hi there,
    can you post a screenshot of the issue please and details the step you have followed to install it?

    Have a nice day,
    Stefano

    August 1, 2016 at 5:22 pm in reply to: Error messages in Payments #51576
    Stefano
    Keymaster

    Hi there,
    What errors are you getting? Can you post a screenshot?

    Have a nice day,
    Stefano

    July 30, 2016 at 8:23 am in reply to: Post Pay Timing Out #51543
    Stefano
    Keymaster

    Hi Geoff,
    we moved to a new server on July 20 and all connections issues should have been fixed.

    Quoting from the newsletter that have just been sent out,

    The most important thing is that, on July 20, we moved to a new server. The number of people who could not activate their license or enjoy PayPal payment features has slowly kept increasing, so it was necessary for us to find a hosting solution that would fix these issues. As of today, connection time out issues, both for license activations and PayPal transactions should be a nightmare of the past.

    What does this mean to you? If you had your license activated through the License box, without our intervention, then this just means quicker connections to our servers. If you had your license manually activated, then our license server is likely not to know your license has actually been activated, and refuse PayPal transactions on this ground. To fix this, you only need to deactivate your license through the License box and reactivate it again with your own license key.

    July 26, 2016 at 10:46 pm in reply to: Did Not Receive License Key #51477
    Stefano
    Keymaster

    Ciao Lucio,
    ti ho mandato una mail come richiesto ๐Ÿ™‚

    Buona serata,
    Stefano

    July 25, 2016 at 7:44 am in reply to: Post Pay Counter PRO crashing after changing directory permissions to 777 #51467
    Stefano
    Keymaster

    Hi Jonathon,
    make sure the folder (and files inside it) post-pay-counter-pro/temp has (at least) 775 permissions. Then delete all files inside it, clear the plugin error log and try again to update Analytics data through the apt feature in the Google Analytics Status box. Do the errors persist?

    Have a nice day,
    Stefano

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Viewing 20 posts - 1,701 through 1,720 (of 3,037 total)
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