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Email error while trying to bulk pay

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› Forums › Post Pay Counter PRO › Support › Email error while trying to bulk pay

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  • This topic has 8 replies, 2 voices, and was last updated 6 years, 6 months ago by Stefano.
Viewing 9 posts - 1 through 9 (of 9 total)
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    Posts
  • August 15, 2016 at 5:48 pm #51755
    Liz
    Guest

    https://www.dropbox.com/s/nr96yd17tp3cllt/Screenshot%202016-08-16%2001.44.07.png?dl=0

    Example error received on someone’s email, whatever this means, plus when trying to pay 6 people at a time and get an error it means I have to go back and start over adding the people I want to pay and re-adding the bonuses for each person.

    Could you add a ‘remove’ option for affected users so I don’t have to do it over again each time it occurs?

    August 15, 2016 at 5:51 pm #51757
    Liz
    Guest

    And maybe add the ‘detailed’ payment section under the summary as a drop down that’s compact by default so my page isn’t 3 miles long with posts lol

    August 16, 2016 at 12:19 pm #51787
    Stefano
    Keymaster

    Hi Liz,
    the Account is restricted error is due to the fact that you probably have PayPal Sandbox enable in the plugin PayPal settings. Try to uncheck it and it should work.

    Could you add a ‘remove’ option for affected users so I don’t have to do it over again each time it occurs?

    I will see what I can do but it’s not so easy 🙂

    And maybe add the ‘detailed’ payment section under the summary as a drop down that’s compact by default so my page isn’t 3 miles long with posts lol

    That’s really a good idea!

    Have a nice day,
    Stefano

    August 16, 2016 at 2:01 pm #51791
    Liz
    Guest

    I checked but I don’t have sandbox for paypal (other payments have also gone through fine), though I think it was an actual email issue on the users end somehow.

    My new issues are: 1. while trying to bulk pay plus add author Bonus going to pay confirmation only shows original amount and not manually entered bonus amounts.
    2. When I went to pay it anyway (to see whether it still worked or not, or did it in two passes or something) I forgot to change my payment source and it canceled. Now, even though it said no money was transferred (https://www.dropbox.com/s/agk9ctj2laxhtwe/Screenshot%202016-08-16%2021.59.29.png?dl=0) The actual’Due Pay’ is showing as zero, instead of the amount I haven’t paid.

    Look at me go, with all the debugging haha

    August 16, 2016 at 2:02 pm #51793
    Liz
    Guest
    This reply has been marked as private.
    August 16, 2016 at 2:06 pm #51795
    Liz
    Guest
    This reply has been marked as private.
    August 16, 2016 at 2:26 pm #51799
    Stefano
    Keymaster

    1. while trying to bulk pay plus add author Bonus going to pay confirmation only shows original amount and not manually entered bonus amounts.

    There seems to be some issue with PayPal payments not getting the Author Payment Bonus. Will investigate further and release a fix ASAP.

    2. When I went to pay it anyway (to see whether it still worked or not, or did it in two passes or something) I forgot to change my payment source and it canceled. Now, even though it said no money was transferred The actual’Due Pay’ is showing as zero, instead of the amount I haven’t paid.

    Yes, there’s no way to change that behavior. As written in the warning message, just open the payment history for that user and delete the new (bad) record. If you had selected more than one user, you can even pull up the entire transaction and delete it.

    Finally, I couldn’t quite get what the two last screens are about, as they seem unrelated. Let’s try to keep issues separate, so we can fix them one by one 🙂

    August 16, 2016 at 3:26 pm #51802
    Stefano
    Keymaster

    1. while trying to bulk pay plus add author Bonus going to pay confirmation only shows original amount and not manually entered bonus amounts.

    This is now fixed! Version 1.1 ships the fix and has just been released 🙂

    September 10, 2016 at 11:09 am #52122
    Stefano
    Keymaster

    And maybe add the ‘detailed’ payment section under the summary as a drop down that’s compact by default so my page isn’t 3 miles long with posts lol

    PRO version 1.6.5 ships this feature! 🙂

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