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Hi Omar,
this is often due to too wide a time range selected. Maybe also have a look at the Performance section in the Miscellanea box in the Options – there are a few settings that might help.
You can also, as you ask, reduce the number of elements shown per page. To do so, look at the top-right of the page, under Screen options 🙂A nice day,
StefanoHi there,
there is currently no way to add a note with a payment bonus. You may add a note when marking a post/author as paid though – maybe that can help 🙂A nice day,
StefanoHi Faith,
no, plugin deactivation should not wipe any data. I don’t know what could have happened there, but there is nothing in the plugin doing that (unless you uninstall them, but that’s different).For frontend stats, check out our shortcode tutorial! 🙂
A nice day,
StefanoHi Alex,
1. You may use whatever manual payment method you wish, and then mark the posts/authors as paid within the plugin, to still take advantage of its payments tracking and calculation features. See this tutorial. PayPal is the only “automatic” supported payment gateway though.
2. I am not familiar with that the MyCred plugin. We provide a shortcode to display stats in the frontend wherever you wish though (see this tutorial), so you might be able to achieve something similar to your screenshot. I suggest giving it a try 🙂A nice day,
StefanoHi Donniet,
this is something we have never seen, and for which there doesn’t seem to be any documentation available! I honestly don’t know what to advise, other than to double check that all parameters make sense (recipient is different from sender, etc). I must say I don’t have much guidance to offer here, I am afraid :/A nice day,
StefanoHi Charles,
1. Yes, have a look at the shortcode tutorial to know how to hide some columns: https://postpaycounter.com/ppcp-display-stats-in-public-pages-with-post-pay-counter-pro-shortcode/
2. Yes, but an extra addon is needed: the Author Payment Bonus addon 🙂
A nice day,
StefanoCiao Antonio,
è importante trovare un paio di particolari articoli per cui il conteggio sia sbagliato, perchè possiamo capire il problema. Dunque, individua almeno due post che, a naso, ti pare abbiano un numero di visite sbagliato. Poi vai a confrontarli con la tua dashboard Analytics. La finestra di tempo da scegliere in Analytics ha come data finale ieri, e come data iniziale il giorno che viene mostrato nel box Settings > Google Analytics Status. Se li trovi fammi sapere 🙂PS. La versione PRO conteggia le viiste AMP. L’addon AMP è per pagarle diversamente e separarle dal totale.
Buona giornata,
StefanoI would deem unlikely that they would clash, since Post Pay Counter have very few elements that go in the public side of the site (and are all optional) 🙂 but I guess the only way to know if your particular setup will work is to just try it out 🙂
Sorry for the delay. I don’t have any link to share about the default theme. The defualt theme I am talking about is the one that comes by default when downloading BuddyPress. If you have deleted it, fetch it anew 🙂
A nice day,
StefanoUhm, weird error. When did it pop up? Can you try to use the manual update feature in the Analytics Status box in the Settings?
Hi Tony,
if it was working properly originally, is there something that changed over time in your setup (even external to Post Pay Counter)? Can you compare a post that has correct views figure with one that has not in your Analytics dashboard, and make sure the entries have the same structure? There has been no recent updates on this so I would double check that no other component of your setup has broken 🙂A nice day,
StefanoHi Shannon,
it should work straightaway!Could you try with the default BuddyPress theme, to see if it is theme-dependent? 🙂
A nice day,
StefanoHi Faith,
can you try having only the PRO version active (so no Request Payment addon) and see if the situation changes? Also, are there any related error in the server logs?A nice day,
StefanoHello,
likely an error is happening in the backend. You might get more information in your browser console and/or in the server logs. Can you find anything?A nice day,
StefanoWell, that shouldn’t be the case. It is customary to hide errors from the frontend, since you don’t want visitors to see them, but they should still be logged somewhere. It is bad practice not to do so (it has to do with server configuration, not plugin-related), because then issues are virtually impossible to troubleshoot. Maybe your host can help in making sure logging is enabled? :/
I sure can look, but if the errors are hidden from the visitor and only logged in the back (as it looks like, by your description), I wouldn’t be able to understand much. Maybe you can try to reactivate the plugin, have the error happen, deactivate it and hear from your host, mentioning that you would expect an error to have occurred at [TIME YOU TRIED]? 🙂
