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updating fail

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› Forums › Post Pay Counter PRO › Support › updating fail

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  • This topic has 34 replies, 1 voice, and was last updated 5 years, 2 months ago by Stefano.
Viewing 20 posts - 1 through 20 (of 35 total)
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  • January 13, 2020 at 1:04 am #70383
    Charles
    Guest

    1.when I click the update notification icon on the wordpress dashboard, notification suddenly disappear and shows no available plugins to update
    2. Under the list of active plugins when update notification for the plugins shows, it later disappear on its own.
    3. under the active plugins list if I click update for each plugins, I get error “update failed”
    plugins are post pay counter pro and request payment

    Though I recently reinstalled my wordpress because my site had some issues. May be that is why i am experiencing this issue, send me the latest updated version of buddypress, post pay counter pro and request payment so that I can manually install them. (dewlonse@yahoo.com) my subscription is still active.

    check the this link for the issue with request payment not being responsive: https://storage.googleapis.com/stacob/2020/01/88975b83-request-payment-not-responsive.jpg

    January 13, 2020 at 9:12 am #70388
    Stefano
    Keymaster

    send me the latest updated version of buddypress, post pay counter pro and request payment so that I can manually install them. (dewlonse@yahoo.com) my subscription is still active.

    Just done! 🙂

    check the this link for the issue with request payment not being responsive: https://storage.googleapis.com/stacob/2020/01/88975b83-request-payment-not-responsive.jpg

    Thanks for the screen! I’ll see what we can do about that 🙂

    Have a nice day,
    Stefano

    January 14, 2020 at 3:16 pm #70410
    Stefano
    Keymaster

    Version 1.5.4 of Request Payment solves the non-responsive button issue. If not through the automatic update, you may download the new package through the same link in your email 🙂

    January 15, 2020 at 2:00 am #70419
    Charles
    Guest

    I had to update the plugin manually. the online automatic update is having issues you need to look into that. I cannot update automatically. i have to always download the plugin file and upload it. Even when the post pay counter request plugin is upto date version 1.5.4, it was still showing update required so I click to update and I get the error, see picture.
    https://storage.googleapis.com/stacob/2020/01/ff97821c-update-failed-request-payment.jpg

    I have experienced this type of issue before and you solved it, I don’t know why we should experience it again. automatic update of your plugins most times get errors. This has to do with your server.

    January 15, 2020 at 9:19 am #70423
    Alessandro
    Guest

    Anche a me non fa aggiornare i plugin. Mostra la notifica ma quando clicco su aggiorna non li trova:

    A new version of the plugin “Post Pay Counter PRO (v1.8.7.1)” is available.
    A new version of the plugin “Post Pay Counter – Request Payment (v1.5.4)” is available.

    January 15, 2020 at 9:26 am #70426
    Charles
    Guest

    Have you solved the automatic update issue?

    January 15, 2020 at 11:04 am #70429
    Charles
    Guest

    you replied in Italian, please use English so that I can understand

    January 15, 2020 at 11:18 am #70433
    Alessandro
    Guest

    Charles, I simply wrote that I have your same problem updating plugins.

    January 15, 2020 at 5:14 pm #70445
    Charles
    Guest

    ok, so you need to solve the problem

    January 19, 2020 at 9:47 pm #70523
    Stefano
    Keymaster

    Can you please try to update the plugins NOT from the plugins page, but from Dashboard > Update? Select only one of our plugins and click the update button. If it fails, it should provide some more information on WHY it failed 🙂
    Thanks!

    January 22, 2020 at 1:33 am #70545
    Charles
    Guest

    I have been seeing this update notification for the “post pay counter-request payment” since the day you said I should check.

    https://storage.googleapis.com/stacob/2020/01/78cf54c1-update-request-payment.jpg

    January 22, 2020 at 2:56 pm #70557
    Stefano
    Keymaster

    Oh right, but that is a different problem now. It sometimes does happen, and I honestly have no clue why, but it can be solved by deactivating the plugin, updating it, and reactivating it. The notice should vanish! 🙂

    January 24, 2020 at 1:46 am #70599
    Charles
    Guest

    post pay counter pro ; updating failded

    https://storage.googleapis.com/stacob/2020/01/205ce1c7-updating-failed-post-pay-couner-pro.jpg

    January 24, 2020 at 3:14 pm #70618
    Stefano
    Keymaster

    As already pointed out,

    Can you please try to update the plugin NOT from the plugins page, but from Dashboard > Update? Select only one Post Pay Counter PRO and click the update button. If it fails, it should provide some more information on WHY it failed ?/blockquote>

    January 26, 2020 at 4:13 pm #70622
    Charles
    Guest

    1. for ppc-buddypress dashboard, under the “MY earning” tab, when there is a result the widget stay at the sidebar, but when here is no result the widget comes under the dashboard, I want the widget to always stay at the sidebar. compare the two links.
    https://storage.googleapis.com/stacob/2020/01/585265fc-post-pay-counter-buddypress-dashboard-issue2.jpg
    https://storage.googleapis.com/stacob/2020/01/d6307a20-post-pay-counter-buddypress-dashboard-issue1.jpg

    2 for ppc-buddypress dashboard, under the “pay history” tab, I experience the same issue. the widget comes under the dashboard. I want the widget to always be at the sidebar.

    https://storage.googleapis.com/stacob/2020/01/4b366c58-ppc-buddypress-payment-history.jpg

    January 26, 2020 at 4:25 pm #70647
    Stefano
    Keymaster

    Uhm, weird issue! Are you using the default BuddyPress theme or is it a custom one? If the latter, can you try to switch to the default one for a second and see if it still shows the issue? 🙂

    January 27, 2020 at 9:21 pm #70668
    Charles
    Guest

    After updating post pay counter pro to Version 1.8.7.2 i experience this issue see pic
    https://storage.googleapis.com/stacob/2020/01/a8f67744-“see-stat”-is-covering-“this-month”.jpg

    January 28, 2020 at 4:13 am #70680
    Charles
    Guest

    I deleted the pay counter pro Version 1.8.7.2 and reinstall pay counter pro to Version 1.8.7.1 after that it became normal , see picture,
    https://storage.googleapis.com/stacob/2020/01/6a1a28cc-post-pay-pro-normal.jpg

    January 28, 2020 at 7:48 pm #70687
    Stefano
    Keymaster

    Can you provide a link to the page where the shortcode is? (even in a private reply, if you prefer) 🙂

    January 29, 2020 at 3:08 am #70694
    Charles
    Guest

    I have done the page inspection with chrome browser , the problem is caused by the padding:0.1em, which you added in pay counter pro version 1.8.7.2. if you remove the “padding:0.1em” it will be normal. see picture to compare.
    https://storage.googleapis.com/stacob/2020/01/6700fb7e-compare-post-pay-pro-issue.jpg

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