Post Pay Counter

The best way to pay authors on WordPress

Stopped working error

by

› Forums › Post Pay Counter PRO › Support › Stopped working error

We are based in Italy with a GMT+1/GMT+2 time zone - support replies may be delayed due to time zone differences with your country.

Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • December 9, 2017 at 4:32 pm #59444
    Marius Theodor Snarum Gustavson
    Guest

    Hi,
    So the Post Pay Counter seems to have stopped working, i can see some stats in the backend, but no stats are shown for the “users”
    And the stats shown in BackEnd are old and not been updated sinca a few days ago.
    Found this in my Debug.log
    [09-Dec-2017 15:12:12 UTC] PHP Notice: Undefined index: author in post-pay-counter-pro/classes/ppcp_html_functions_class.php on line 554
    [09-Dec-2017 15:12:12 UTC] PHP Notice: Undefined index: author in /post-pay-counter-pro/classes/ppcp_html_functions_class.php on line 556

    Please let me know as has been working very good but now for some reason not working anymore.
    Theo

    December 9, 2017 at 5:55 pm #59448
    Stefano
    Keymaster

    Hi Marius,

    [09-Dec-2017 15:12:12 UTC] PHP Notice: Undefined index: author in post-pay-counter-pro/classes/ppcp_html_functions_class.php on line 554

    This is not really a relevant error, you can just ignore it 🙂

    So the Post Pay Counter seems to have stopped working, i can see some stats in the backend, but no stats are shown for the “users”

    Can you explain a bit more what the issue is, exactly? When no stats are shown, what do you get? An error, or a blank page? Have you tried selecting a more narrow time range?

    Let me know!

    Have a nice day,
    Stefano

    December 9, 2017 at 6:31 pm #59454
    Marius Theodor Snarum Gustavson
    Guest

    Hi,
    So to explain it when i use the shortcode PPC and the “author” clicks on it he get the messsage, “My story earnings Showing posts for: This month Your query resulted in an empty result. Try to select a wider time range!” i have tried all settings and still nothing shows.

    Then if i go on the backend – stats i see the post and info on it but, it is not been updated as the post has 3 comments 0 in the stats and word count seems wrong to.

    And when i check my posts it is not showing posts i made yesterday but just up to a certain date, but difficult to see when.

    From what what i know i have only updated one plugin after this.

    So this is what i mean with the it is not working at all.
    Theo

    December 9, 2017 at 6:35 pm #59456
    Stefano
    Keymaster

    Thanks for all the details! It certainly looks like a weird issue for sure! May I ask you temporary admin access to the site, so I can personally look into it? 🙂

    December 9, 2017 at 6:47 pm #59459
    Marius Theodor Snarum Gustavson
    Guest
    This reply has been marked as private.
    December 9, 2017 at 6:49 pm #59461
    Marius Theodor Snarum Gustavson
    Guest

    Hi,
    i hope you got the previous comment.
    theo

    December 9, 2017 at 6:52 pm #59463
    Marius Theodor Snarum Gustavson
    Guest
    This reply has been marked as private.
    December 10, 2017 at 1:20 pm #59489
    Stefano
    Keymaster

    Thanks for the credentials, I’ll have a look and let you know. Don’t worry, private posts can only be seen by support staff 🙂

    December 10, 2017 at 1:26 pm #59492
    Stefano
    Keymaster

    Could you please point to specific posts/authors that have wrong/empty stats, so I can test directly those? Thanks!

    December 10, 2017 at 2:28 pm #59498
    Marius Theodor Snarum Gustavson
    Guest
    This reply has been marked as private.
    December 10, 2017 at 3:08 pm #59500
    Stefano
    Keymaster

    I cannot save changes in the plugin editor, so I will ask you to manually apply what I believe is a fixed version of the PRO plugin. Download the zip from here and just replace all files in the post-pay-counter-pro directory 🙂

    Let me know!

    Have a nice day,
    Stefano

    December 10, 2017 at 11:49 pm #59506
    Marius Theodor Snarum Gustavson
    Guest

    Hi, have uploaded it and there is still not stats for the my-earnings page for the user.
    Marius

    December 11, 2017 at 9:26 am #59509
    Stefano
    Keymaster

    Thanks Marius. Is there any way I could edit the plugin files myself? The built-in editor fails when saving, and it’s very difficult to troubleshoot this new issue without being able to getting debug data as needed and making a couple of technical tests. 🙂

  • Author
    Posts
Viewing 13 posts - 1 through 13 (of 13 total)
  • The topic ‘Stopped working error’ is closed to new replies.