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Hello, I cannot renew my license. Whenever I try to from the renewal page, my cart shows 0 items.
I expect I maybe need to be logged in to be able to perform the renewal, however I do not know what the email address that was originally used to register the plugin is.Can you help me either locate the email address of the original account or to purchase the unlimited license renewal at the discounted rate?
Thanks in advance.Hi Joe,
that is odd! Can you confirm you are trying to renew from this page? The email address doesn’t matter – what matters is that you enter the license key you’d like to renew at checkout.
Let me know!A nice day,
Stefano
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