We are based in Europe with a GMT+1/GMT+2 time zone - support replies may be delayed due to time zone differences with your country.
- This topic has 6 replies, 2 voices, and was last updated 3 years, 7 months ago by
.
-
Posts
-
I just tried to upgrade/renew my subscription and it didn’t work. I had the single website license and purchased the Pro (2-5) website license and I got a confirmation email that says it’s been renewed, however the old key doesn’t work and it won’t let me install the plugin on a second website.
Also, I purchased a single website license a couple hours before and would like to get that refunded in place of the multi site license.
Thanks
Hi Aaron,
you have purchased two things:– a renewal for your current Post Pay Counter PRO license (38€). However, you owned a 1 website license while purchased a renewal for 2/5 websites. This does not work and requires manual intervention: by default your current license is just extended for another year.
– a new set of license keys for the Addons Premium Bundle (99€), 2-5 websites licenses. This includes several addons, and the licenses are valid up to 5 sites.Please let me know which (if any) you would like to get refunded and also if anything is not working as expected. If you wanted to have your current PRO license extended while renewing I will do it, but I wanted to be sure you did not want that purchased to be refunded. 🙂
Have a nice day,
StefanoI guess I can move the old website to the new license (2-5 websites) then get a refund of the single license that I renewed.
Thanks. I never got an email with the new licenses, however.
Got it, thanks!
- The topic ‘Renewal / Upgrade Not working’ is closed to new replies.