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Renewal / Upgrade Not working

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› Forums › Post Pay Counter PRO › Support › Renewal / Upgrade Not working

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  • This topic has 6 replies, 2 voices, and was last updated 5 years, 8 months ago by Aaron.
Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • September 26, 2017 at 2:26 am #58538
    Aaron
    Guest

    I just tried to upgrade/renew my subscription and it didn’t work. I had the single website license and purchased the Pro (2-5) website license and I got a confirmation email that says it’s been renewed, however the old key doesn’t work and it won’t let me install the plugin on a second website.

    Also, I purchased a single website license a couple hours before and would like to get that refunded in place of the multi site license.

    Thanks

    September 26, 2017 at 8:25 am #58540
    Stefano
    Keymaster

    Hi Aaron,
    you have purchased two things:

    – a renewal for your current Post Pay Counter PRO license (38โ‚ฌ). However, you owned a 1 website license while purchased a renewal for 2/5 websites. This does not work and requires manual intervention: by default your current license is just extended for another year.
    – a new set of license keys for the Addons Premium Bundle (99โ‚ฌ), 2-5 websites licenses. This includes several addons, and the licenses are valid up to 5 sites.

    Please let me know which (if any) you would like to get refunded and also if anything is not working as expected. If you wanted to have your current PRO license extended while renewing I will do it, but I wanted to be sure you did not want that purchased to be refunded. ๐Ÿ™‚

    Have a nice day,
    Stefano

    September 26, 2017 at 9:14 pm #58544
    Aaron
    Guest

    I guess I can move the old website to the new license (2-5 websites) then get a refund of the single license that I renewed.

    September 26, 2017 at 9:56 pm #58546
    Stefano
    Keymaster

    Okay – I have just issued the refund for your renewal ๐Ÿ™‚

    Have a nice day,
    Stefano

    September 27, 2017 at 12:25 am #58549
    Aaron
    Guest

    Thanks. I never got an email with the new licenses, however.

    September 27, 2017 at 9:04 am #58556
    Stefano
    Keymaster

    Right – check out again, I have resent it now ๐Ÿ™‚

    Have a nice day,
    Stefano

    September 27, 2017 at 7:36 pm #58573
    Aaron
    Guest

    Got it, thanks!

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Viewing 7 posts - 1 through 7 (of 7 total)
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