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Payment Option No Longer Available

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› Forums › Post Pay Counter PRO › Support › Payment Option No Longer Available

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This topic contains 16 replies, has 2 voices, and was last updated by Profile photo of Stefano Stefano 5 months ago.

Viewing 17 posts - 1 through 17 (of 17 total)
  • Author
    Posts
  • May 17, 2017 at 1:23 am #56393

    Kiesha Joseph

    I changed some of my writers over to personalized settings after they’d already published content on the site. Now, the app no longer gives me the option to pay these writers through the app. Please help.

    May 17, 2017 at 7:03 am #56398
    Profile photo of Stefano
    Stefano
    Keymaster

    Hi Kiesha,
    What do you mean? Have they just vanished? How did you change settings exactly?

    Have a nice day,
    Stefano

    May 18, 2017 at 7:35 pm #56424

    Kiesha Joseph
    This reply has been marked as private.
    May 18, 2017 at 10:20 pm #56426
    Profile photo of Stefano
    Stefano
    Keymaster

    Please post the screenshot on a public page, I cannot access your authors private area 🙂

    May 18, 2017 at 10:29 pm #56432

    Kiesha Joseph
    This reply has been marked as private.
    May 18, 2017 at 10:35 pm #56434
    Profile photo of Stefano
    Stefano
    Keymaster

    Thanks.

    It looks like the Pay checkbox field is missing for all authors. Go to Post Pay Counter > Options > Personalize settings, then pick your user role and your username. Then go to the Permissions box and make sure you have the payment-related permissions ticked. Does this help?

    BTW, did you receive the forum notification this time?

    May 18, 2017 at 11:42 pm #56437

    Kiesha Joseph
    This reply has been marked as private.
    May 19, 2017 at 2:05 am #56439

    Kiesha Joseph

    What’s happening is… it will ONLY allow me to change personalized settings of the user that’s currently logged in. So, if I log in as admin, I can ONLY personalize the admin’s settings. If I log in as myself, I can only personalize my own settings. Please help.

    May 19, 2017 at 6:00 am #56441
    Profile photo of Stefano
    Stefano
    Keymaster

    If you want to provide me with a temporary admin account to your site I will see to fix the issue ASAP.
    Let me know!

    Have a nice day,
    Stefano

    May 19, 2017 at 4:17 pm #56450

    Kiesha Joseph
    This reply has been marked as private.
    May 19, 2017 at 10:52 pm #56454

    Kiesha Joseph

    Did you get my last message? I really need to pay these people and EVERYTHING is showing 0.

    May 19, 2017 at 11:25 pm #56456
    Profile photo of Stefano
    Stefano
    Keymaster

    Sorry for the delay. I will take care of it in an hour.

    May 19, 2017 at 11:51 pm #56459
    Profile photo of Stefano
    Stefano
    Keymaster

    I’m sorry, but I can’t login. Are you sure credentials are correct? Couldn’t you create another temporary admin account?

    May 20, 2017 at 12:00 am #56462

    Kiesha Joseph
    This reply has been marked as private.
    May 20, 2017 at 12:17 am #56464
    Profile photo of Stefano
    Stefano
    Keymaster

    Can you check stats out now? If they still don’t look good, which one is your user?

    May 20, 2017 at 12:53 am #56469

    Kiesha Joseph

    OMG!!! Thank you so much! You restored everything. Thank you so, so, so much!!!

    May 20, 2017 at 1:10 am #56471
    Profile photo of Stefano
    Stefano
    Keymaster

    I’m glad the issue is fixed now. Sorry you had to wait a bit, but it has been a busy day 🙂

    Have a nice day,
    Stefano

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