Paid the renewal subscription but it's not updated

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This topic contains 4 replies, has 2 voices, and was last updated by Jiraboon Narktong 2 months, 2 weeks ago.

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January 3, 2019 at 5:03 am #63412 Reply

Jiraboon Narktong

Hi there,

we have paid for the renewal subscription for the addon ‘Pay Per Character’ but it’s still not being renewed.

Could you help?

Thanks

January 3, 2019 at 9:00 pm #63421 Reply

Stefano
Keymaster

Hi Jiraboon,
I can see you recently renewed your licenses for Post Pay Counter PRO and for Category Custom Settings, but I cannot find your transaction for Pay Per Character. This is the right page: can you confirm it’s the one you visited? 🙂

Pay Per Character – Renew

Have a nice day,
Stefano

January 5, 2019 at 10:59 am #63434 Reply

Jiraboon Narktong

Hi Stefano,

I input the key into the payment form.

Here’s the attached paypal transaction bill.

January 6, 2019 at 8:56 am #63441 Reply

Stefano
Keymaster

Thanks for attaching the receipt. The renewal you had purchased for Post Pay Counter PRO instead of Pay Per Character addon. I have issued a partial refund, retaining only the amount of the right renewal, and updated your license. You may need to deactivate it and reactivate it to have the expiration details update immediately 🙂

Have a nice day,
Stefano

January 11, 2019 at 12:47 pm #63488 Reply

Jiraboon Narktong

thanks 🙂
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