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Paid the renewal subscription but it's not updated

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  • This topic has 4 replies, 2 voices, and was last updated 2 years ago by Jiraboon Narktong.
Viewing 5 posts - 1 through 5 (of 5 total)
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  • January 3, 2019 at 5:03 am #63412
    Jiraboon Narktong
    Guest

    Hi there,

    we have paid for the renewal subscription for the addon ‘Pay Per Character’ but it’s still not being renewed.

    Could you help?

    Thanks

    January 3, 2019 at 9:00 pm #63421
    Stefano
    Keymaster

    Hi Jiraboon,
    I can see you recently renewed your licenses for Post Pay Counter PRO and for Category Custom Settings, but I cannot find your transaction for Pay Per Character. This is the right page: can you confirm it’s the one you visited? 🙂

    Pay Per Character – Renew

    Have a nice day,
    Stefano

    January 5, 2019 at 10:59 am #63434
    Jiraboon Narktong
    Guest

    Hi Stefano,

    I input the key into the payment form.

    Here’s the attached paypal transaction bill.

    transaction

    January 6, 2019 at 8:56 am #63441
    Stefano
    Keymaster

    Thanks for attaching the receipt. The renewal you had purchased for Post Pay Counter PRO instead of Pay Per Character addon. I have issued a partial refund, retaining only the amount of the right renewal, and updated your license. You may need to deactivate it and reactivate it to have the expiration details update immediately 🙂

    Have a nice day,
    Stefano

    January 11, 2019 at 12:47 pm #63488
    Jiraboon Narktong
    Guest

    thanks 🙂

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