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Facebook Comments not counting

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Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • May 17, 2019 at 1:53 pm #65152
    Jon
    Guest

    Hi. Facebook thread is closed, so force to post here. I have FB Comments plugin installed and PPC. I have pro version and Facebook Integration addon.

    For some reason, the FB comments are not being counted in the PPC Stats page. What am I doing wrong?

    May 17, 2019 at 3:05 pm #65154
    Stefano
    Keymaster

    Hi Jon,
    support threads get closed automatically in a few months to prevent spam 🙂

    Is the Facebook comments payment criteria enabled? Can you send a screenshot of it? Does the Facebook comments column show up in stats? Is it visible, or all set to zero?

    Have a nice day,
    Stefano

    May 17, 2019 at 4:12 pm #65157
    Jon
    Guest

    Hi,

    please see URL for screenshots as requested.

    FB Comments Settings

    Also, URL for blog posts with FB comments.

    How To Save Money Even On Minimum Wage


    Thanks

    May 17, 2019 at 8:46 pm #65174
    Stefano
    Keymaster

    Thanks for the details. I see the issue: apparently, Facebook treats differently comments left on Facebook and directly on the website through a plugin. I’ll fix this and release an update to the plugin immediately 🙂

    May 17, 2019 at 8:52 pm #65177
    Stefano
    Keymaster

    Released update! 🙂 Let me know!

    May 20, 2019 at 10:01 am #65197
    Jon
    Guest

    Hi.

    Updated the plugin but no joy.

    Still zero comments

    May 20, 2019 at 10:02 am #65199
    Jon
    Guest

    Deactivated and activated the plugin. Same result.

    May 20, 2019 at 10:44 am #65201
    Stefano
    Keymaster

    Uhm, would you mind creating me a temporary admin account for me to have a look directly? 🙂

    May 20, 2019 at 11:27 am #65204
    Jon
    Guest

    Sure. Can I send you credentials via email?

    May 20, 2019 at 11:44 am #65206
    Stefano
    Keymaster

    Okay, you can send them to webmaster @ thisdomain.com

    May 21, 2019 at 10:37 am #65213
    Stefano
    Keymaster

    Fixed the issue on the site – the plugin had not been fully updated 🙂

    May 21, 2019 at 10:51 am #65216
    Jon
    Guest

    Thanks Stefano. Everything looks great.

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Viewing 12 posts - 1 through 12 (of 12 total)
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