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JonHi. Facebook thread is closed, so force to post here. I have FB Comments plugin installed and PPC. I have pro version and Facebook Integration addon.
For some reason, the FB comments are not being counted in the PPC Stats page. What am I doing wrong?
Hi Jon,
support threads get closed automatically in a few months to prevent spam 🙂Is the Facebook comments payment criteria enabled? Can you send a screenshot of it? Does the Facebook comments column show up in stats? Is it visible, or all set to zero?
Have a nice day,
Stefano
JonHi,
please see URL for screenshots as requested.
Also, URL for blog posts with FB comments.
ThanksThanks for the details. I see the issue: apparently, Facebook treats differently comments left on Facebook and directly on the website through a plugin. I’ll fix this and release an update to the plugin immediately 🙂
Released update! 🙂 Let me know!
JonHi.
Updated the plugin but no joy.
Still zero comments
JonDeactivated and activated the plugin. Same result.
Uhm, would you mind creating me a temporary admin account for me to have a look directly? 🙂
JonSure. Can I send you credentials via email?
Okay, you can send them to webmaster @ thisdomain.com
Fixed the issue on the site – the plugin had not been fully updated 🙂
JonThanks Stefano. Everything looks great.
