Post Pay Counter

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Cant activate plugin license

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› Forums › Post Pay Counter PRO › Support › Cant activate plugin license

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Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • December 2, 2019 at 2:37 am #69690
    Juan Camilo
    Guest

    Im trying to activate plugin license but it failed and show this message:

    cURL error 28: Connection timed out after 10000 milliseconds.

    What can i do?

    thanks

    December 2, 2019 at 7:12 am #69696
    Stefano
    Keymaster

    Hi Juan,
    this is very unusual. Please, both try again (it may have well been a temporary issue) or get in touch with your host and make sure that outbound connections (at least to this site, postpaycounter.com) are allowed 🙂

    Have a nice day,
    Stefano

    December 8, 2019 at 1:09 am #69860
    Juan Camilo
    Guest

    Hi stefano,
    My host provider (Godaddy) tell me that Time Out Parameters can’t be changed because my site it’s working on a shared hosting. This could be the reason of the issue?

    Please give more information to make many validations, and give me please whats are the right parameters in timeout that system must meets, or any info that i could need to check with my provider

    Thanks

    December 8, 2019 at 1:33 am #69862
    Juan Camilo
    Guest

    Here the system info if this could help to detect the problem:

    ### Begin System Info ###

    ## Please include this information when posting support requests ##

    Multisite: Yes

    SITE_URL: http://new.monkicon.com
    HOME_URL: http://new.monkicon.com

    PPC Version: 2.755
    WordPress Version: 5.3

    PHP Version: 7.3.7
    Web Server Info: Apache

    PHP Memory Limit: 512M
    PHP Time Limit: 600

    WP_DEBUG: Enabled

    WP Table Prefix: Length: 3 Status: Acceptable

    WP Remote Post: wp_remote_post() does not work

    DISPLAY ERRORS: N/A
    FSOCKOPEN: Your server supports fsockopen.
    cURL: Your server supports cURL.

    ACTIVE PLUGINS:
    Analytify – Google Analytics Dashboard: 2.2.13
    Bridge Core: 2.0.6
    Code Snippets: 2.13.3
    Duplicate Page: 4.0
    Facebook for WooCommerce: 1.9.15
    Jetpack by WordPress.com: 8.0
    Mailchimp for WooCommerce: 2.3
    Nav Menu Roles: 1.9.5
    Post Pay Counter PRO: 1.8.7
    Qode Instagram Widget: 2.0.2
    Qode Twitter Feed: 2.0.1
    WooCommerce Admin: 0.22.0
    WooCommerce One Page Checkout: 1.7.0
    WooCommerce PayPal Checkout Gateway: 1.6.18
    WooCommerce Services: 1.22.1
    WPBakery Page Builder: 6.0.5

    NETWORK ACTIVE PLUGINS:
    Yoast SEO Premium :12.5
    Ads for WPBakery Page Builder (formerly Visual Composer) :1.0.5
    AdSense In-feed Placement for WordPress :1.1.1
    Advanced Ads :1.15
    Code Snippets :2.13.3
    Contact Form 7 :5.1.6
    Debug This :0.6.3
    Envato Market :2.0.3
    Facebook for WooCommerce :1.9.15
    WooCommerce Account Pages by Iconic :1.0.6
    WPBakery Page Builder :6.0.5
    Loco Translate :2.3.1
    Mailchimp for WooCommerce :2.3
    Popup Maker :1.8.14
    Post Pay Counter :2.755
    Query Monitor :3.5.2
    Slider Revolution :6.1.5
    SearchWP Live Ajax Search :1.4.4
    Free Downloads WooCommerce Pro :3.1.7
    WooCommerce Admin :0.22.0
    WooCommerce Direct Checkout :2.3.0
    WooCommerce PayPal Checkout Gateway :1.6.18
    WooCommerce Google Analytics Pro :1.8.6
    WooCommerce Memberships Role Handler :1.2.1
    WooCommerce Memberships :1.16.2
    WooCommerce Menu Extension :1.6.2
    WooCommerce Nested Category Layout :1.14.0
    WooCommerce Product Search :2.18.0
    WooCommerce Product Vendors :2.1.22
    WooCommerce Services :1.22.1
    WooCommerce Social Login :2.8.3
    WooCommerce Subscription Downloads :1.1.19
    WooCommerce Subscriptions :2.5.7
    WooCommerce :3.8.1
    Google Analytics Goals by Analytify :1.1.3
    WP Custom Admin Interface :7.20
    Yoast SEO: WooCommerce :12.3

    ### End System Info ###

    December 8, 2019 at 10:31 am #69869
    Stefano
    Keymaster

    Hi Juan,
    it is not a matter of timeout, but rather of outbound connections being blocked. As far as I can see, your server is not allowed to connect to outside servers – this is needed for plugin activation and other plugin features, where we need to connect to other servers 🙂

    December 8, 2019 at 11:27 pm #69894
    Juan Camilo
    Guest

    Hi Stefano,
    Could you give me more information about what kind of outbound connections are needed, because i have just phone Godaddy and they told me that there’s no blocking applied. They told me to ask you what parameters or specific configuration they need to apply. Or what kind of servers must accept connections.

    Thanks,

    December 9, 2019 at 10:12 am #69901
    Stefano
    Keymaster

    Uhm, that’s weird! I will see if there is any filtering happening on our end (GoDaddy server have a history of spam traffic, so it is not uncommon for them to get blocked), I will get back to you later today. Otherwise we have a way of manually activating the license, but you may have issues with other features (like PayPal) 🙂

    December 10, 2019 at 2:42 am #69934
    Juan Camilo
    Guest

    Stefano,
    i’ll prefer to proceed with the manually process to activate the plugin because im need it urgently while you check if there’s any block.

    let me know what’s the next step.

    thanks

    December 10, 2019 at 10:52 am #69948
    Stefano
    Keymaster

    I’ll get in touch by email now 🙂

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