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bonus field not showing

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This topic contains 16 replies, has 2 voices, and was last updated by  Stefano 1 year, 11 months ago.

Viewing 17 posts - 1 through 17 (of 17 total)
  • Author
    Posts
  • June 1, 2017 at 5:55 pm #56713

    Theo

    Hi, i can not see where to add the bonus Autohor Payment Bonus on the page, the field to enter it is not showing up.

    Theo

    June 1, 2017 at 9:53 pm #56716

    Stefano
    Keymaster

    Hi Theo,
    have you activated the addon and its license? The author bonus is awarded from the Confirm Payment page, not from the stats page. Could this be the reason? 🙂

    Have a nice day,
    Stefano

    June 1, 2017 at 11:28 pm #56719

    Theo

    Hi, yes it is activated and say very very happy on the license, and when i go to the page where the button confirm payment, there is no field to fill out.

    Is there some settings / something i have forgotten ?

    June 1, 2017 at 11:55 pm #56721

    Stefano
    Keymaster

    You must click on the Confirm payment button. Then in the page you will be sent to you will be able to award the bonus.

    June 2, 2017 at 12:35 am #56724

    Theo

    Hi,
    This is how i do it –
    i go on stats tick what user –
    on the next page it show the detailed view and a 0,00 in the author bonus –
    then confirm / payment send me to PayPal page.

    Theo

    June 2, 2017 at 11:01 am #56727

    Stefano
    Keymaster

    Hi Theo,

    on the next page it show the detailed view and a 0,00 in the author bonus –

    You should be able to enter the bonus in that very field. Doesn’t it work?

    Have a nice day,
    Stefano

    June 6, 2017 at 2:15 am #56773

    Theo

    Hi,
    no there is no field to fill out the info anywhere,
    As these are the only screens i get up
    Stats – i go on stats tick what user – make payment via paypal
    on the next page it show the detailed view and a 0,00 in the author bonus –
    then confirm / payment
    send me to PayPal page.

    it used to be there but now it is not anymore, all i did was update the plugins.

    Is there a bug or some sort, this i really hampering my usage of the plugin.

    are there some settings that i need to change/turn on ?

    Theo

    June 6, 2017 at 1:49 pm #56776

    Stefano
    Keymaster

    Hi Theo,
    please post screenshots of:

    • the Confirm Payment page
    • the plugins page, scrolling down until you see the Post Pay Counter addons
    • your License Status box in the plugin Options page

    You may mark the post as private so nobody else will be able to see it.

    Have a nice day,
    Stefano

    June 6, 2017 at 7:25 pm #56783

    Theo
    This reply has been marked as private.
    June 6, 2017 at 10:37 pm #56789

    Stefano
    Keymaster

    Thanks. Could I ask you for a temporary admin account on the site so I can personally fix the issue?

    Have a nice day,
    Stefano

    June 7, 2017 at 1:12 am #56792

    Theo
    This reply has been marked as private.
    June 7, 2017 at 10:57 pm #56796

    Stefano
    Keymaster

    Hi Theo,
    sorry for the delay, and thanks for the login and your patience.

    It was indeed a bug introduced by the latest release. Sorry for the hiccup. You should be able to use it now 🙂

    Have a nice day,
    Stefano

    June 11, 2017 at 8:53 pm #56856

    Theo
    This reply has been marked as private.
    June 11, 2017 at 9:03 pm #56858

    Theo
    This reply has been marked as private.
    June 11, 2017 at 9:13 pm #56860

    Theo
    This reply has been marked as private.
    June 11, 2017 at 9:57 pm #56862

    Stefano
    Keymaster

    Hi Theo,
    The issue is the PRO version update. Will fix it ASAP. Just deactivate that meanwhile. Sorry!

    June 11, 2017 at 10:37 pm #56865

    Stefano
    Keymaster

    Everything should be fixed now. I logged into your site and made sure of it myself, let me know if there’s still something out of place! 🙂

    Have a nice day,
    Stefano

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