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Visit payment is not counting up

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› Forums › Post Pay Counter PRO › Support › Visit payment is not counting up

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  • This topic has 3 replies, 1 voice, and was last updated 2 years, 7 months ago by Stefano.
Viewing 4 posts - 1 through 4 (of 4 total)
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  • September 20, 2022 at 5:41 pm #201067
    Christian
    Guest

    Hello,

    One of my writers reported that the visit stat is not counting up in the past week. I’m running the latest Pro version (1.8.9.2)

    I also received a bunch of errors and a 401 error on Google Analytics. I thought the error might be related.

    Awaiting your reply soon.

    September 20, 2022 at 6:01 pm #201549
    Stefano
    Keymaster

    Hi Christian,
    Around a week ago, with version 1.8.9.2, we pushed a change in the Analytics authorization flow to comply with changes from Google, which would have otherwise broken plugin functionality as of October 2022. The user experience is almost unvaried, but there has been slight changes under the hood. However, this has resulted in the current Analytics authorization getting broken on some sites, prompting site admins to revoke the current authorization and setting it up anew. Doing so would also erase all visits data though. With the latest version, we have decoupled the two actions, adding a specific button if you want to delete visits data, and making the authorization revoking button only signing you out of your Google account with PPC. So, in case you had this issue, after upgrading to version 1.8.9.2, you can de-authorize PPC and set it up again, with faith that your data will stay intact (hint: if you still get a warning that data will be deleted, then you have not updated version!).

    It is likely that your data will be out of date by a few days – in that case, the next daily update should bring them up to date again with no further action. The WP-CLI commands can always help in pulling specific days of data otherwise.

    Hope this helps!
    A nice day,
    Stefano

    September 22, 2022 at 11:11 am #202180
    Christian
    Guest

    Hello Steffano,

    Thank you so much for the assistance. I have revoked the plugin and authorized it again. The error message has gone and the number of visit payments starts accumulating again.

    So far so good. I’ll let you if there is any trouble.

    Cheers.

    September 22, 2022 at 12:54 pm #202202
    Stefano
    Keymaster

    I’m glad to hear that, and thanks for reporting back 🙂

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Viewing 4 posts - 1 through 4 (of 4 total)
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