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user/writer statistic not showing data for earning

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› Forums › Post Pay Counter PRO › Support › user/writer statistic not showing data for earning

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  • This topic has 29 replies, 2 voices, and was last updated 8 years, 6 months ago by Stefano.
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  • October 7, 2016 at 11:17 pm #52556
    Lordo
    Guest

    hi stefano,

    i just setup my new site and install ppc pro and setting up page for earning (front end) but no data earning show up. i use shortcode

    [ppc author="current"] and [ppc_author_payment_history]

    already made dummy payment and then the payment history showing up. but the earning statistic still not show up at the page. there have update for v1.6.7 and already click to update but then the plugin still show the current installed version v1.6.6. can you help me?

    October 8, 2016 at 8:16 am #52558
    Stefano
    Keymaster

    Hi Lordo,

    • do you see data in the backend stats page for that same time range and for your user?
    • What version is displayed in the plugin Options page, in the upper-right corner?

    Have a nice day,
    Stefano

    October 8, 2016 at 8:26 am #52564
    lordo
    Guest

    All statistic for post earning show up at backend but not on front end. I made dummy payment ttansaction and all payment trabsaction show up. But the post earning still not appear.

    Plugin version:
    Ppc v2.621
    Ppc pro v1.6.6

    There have meesage to update to v1.6.7 but already tried more than 20x to update to v1.6.7 but the version still v1.6.6

    If it because of plugin version, can you email me the v1.6.7 file?

    Also already try at localhost and both same result

    October 8, 2016 at 8:29 am #52566
    Stefano
    Keymaster

    For some reason, the update server was still serving the old version, though it notified the new one. I should have now fixed the issue and you should be able to update.

    However, the update is unlikely to fix the issue. Can you try with just [ppc] as shortcode and see what is the result?

    October 8, 2016 at 8:42 am #52572
    lordo
    Guest

    Still same result. Its show only payment history. Can you send me the v1.6.7 so i can check if now?

    October 8, 2016 at 8:49 am #52574
    Stefano
    Keymaster

    I have just emailed you the new version but it’s unlikely it will fix the issue. If you want to provide me with a temp admin account on your site, I can try to fix the issue myself πŸ™‚

    October 8, 2016 at 8:57 am #52577
    lordo
    Guest
    This reply has been marked as private.
    October 8, 2016 at 9:04 am #52579
    lordo
    Guest

    Issue:

    1. Default stats time range will tick at 2 options even changes to different time option. 1 remain unchange.

    2. Post earning stats only will show if the post paid and have payment transactions for it. If no any payment, all post (unpaid) will jot show up.

    October 8, 2016 at 11:48 am #52590
    Stefano
    Keymaster

    Check your spam folder as well for the email πŸ™‚

    1. Default stats time range will tick at 2 options even changes to different time option. 1 remain unchange.

    Yes, you are right, thanks for catching that. I’ve fixed the issue and will release the fix soon.

    2. Post earning stats only will show if the post paid and have payment transactions for it. If no any payment, all post (unpaid) will jot show up.

    I will see if this is true. Anyway, if you want to give me admin access to your site I can look into the issue myself and have it fixed as soon as I can πŸ™‚ In case, you can post the credentials here marking the post as private as you have already done. I would keep the conversation here because it’s easier to manage for me, sorry, I hope this is not a problem for you! πŸ™‚

    October 8, 2016 at 12:35 pm #52594
    lordo
    Guest
    This reply has been marked as private.
    October 8, 2016 at 12:39 pm #52596
    lordo
    Guest

    1 more thing, i suggest for you to add to your site for plugin download for client atea. So easily plugin purchaser to download if we lost the plugin files. Also for license renew

    October 8, 2016 at 12:42 pm #52598
    lordo
    Guest

    At my site, the post list already show up because already made dummy transaction. It happend before had any payment, after newly install the plugin.

    October 9, 2016 at 8:43 am #52627
    Stefano
    Keymaster

    Sorry for the delay.

    I created a new private page with the [ppc] shortcode and attached is a screenshot of what I’m seeing for it. It looks fine to me. Don’t you see it the same?

    Have a nice day,
    Stefano

    October 9, 2016 at 10:10 am #52631
    lordo
    Guest

    Can you make all coversation with my site screenshoot or details in private.

    1. Do you already fix the issue on plugin setting?
    2. Do you already try different shortcode?
    3. I need to show writer post list, earning and payment history.

    Currently im not at my desk now and will check it later.

    October 9, 2016 at 1:06 pm #52633
    Stefano
    Keymaster

    Can you make all coversation with my site screenshoot or details in private.

    Sure, sorry! I have just deleted the screenshot πŸ™‚

    1. Do you already fix the issue on plugin setting?

    I’ve just released the fix now, it may take some time to show up in your Dashboard but it will eventually πŸ™‚

    2. Do you already try different shortcode?

    Both [ppc] and [ppc author="current"] work on your site, is it something else that’s not working?

    October 9, 2016 at 1:12 pm #52636
    lordo
    Guest

    I will check it later and inform you back. Currently not on my desk and do some work outsite and reply this using mobile.

    October 9, 2016 at 9:42 pm #52638
    lordo
    Guest

    Hi stefano i found the issue.

    1. Can`t use payment history shortcode in same page with author earning details shortcodeand. If use both, no data will show up. I think need to fix.

    2. Time stats range.
    Can use – curent week, current month, custom number of days.
    Cant use - current year, last month, all time. If use this will show messageyour query result bla bla bla…

    3. My test:

    Use both code – if no any payment and transactions for payment history, it will not show any data. If make payment, data will be show up even it not show up before when not make any payment transaction.

    4. When i use chrome, the stats time range always back to selected option before. I only can set the option on firefox browser. Already clear browser cache few times and that the result. I use shared hosting and medium speed internet connection so i dont know if that also give effect about this.

    Cutrently already update both plugin (ppc and ppc pro) to latest version v2.622 and v1.6.7

    October 10, 2016 at 8:01 am #52643
    Stefano
    Keymaster

    Hi Lordo,
    thanks for all your reportings, I really appreciate it. I’ll troubleshoot all the issues and let you know as soon as I have fixed them.

    Just one thing: could you explain better number 2? I couldn’t understand what the issue is. What’s the error?

    Thanks and have a nice day,
    Stefano

    October 10, 2016 at 8:14 am #52646
    lordo
    Guest

    no 2 about option on time range. Maybe have some bugs. Only 3 option can use. Other than that will give error message.

    Can use – curent week, current month, custom number of days.

    Can’t use – current year, last month, all time. If use this will show message your query result bla bla bla…

    October 10, 2016 at 5:57 pm #52656
    Stefano
    Keymaster

    Hi Lordo,
    all issues should be fixed now. I have just released new versions for both plugins, let me know! πŸ™‚

    Have a nice day,
    Stefano

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