We are based in Italy with a GMT+1/GMT+2 time zone - support replies may be delayed due to time zone differences with your country.
This topic contains 19 replies, has 2 voices, and was last updated by marcos 2 years, 8 months ago.
June 30, 2015 at 10:09 pm #44506
For a few months now, total payment and due payment have never matched on my post pay counter. Often the due pay will be a negative amount and under the summary there always seems to be a negative bonus generating from an unknown place. I’ve paid my writers today and unfortunately the system won’t let me clear out these due payments by selected users as paid ( I had to pay directly through Paypal…except for two writers and they are zeroed out with due pay on the screen shot below)
See screencap of current issue: http://perspectivedaily.com/wp-content/uploads/2015/06/issue.png
I’d appreciate your help. 🙂
-TJuly 1, 2015 at 8:49 am #44521
If you look at the payment history of users with wrong amounts, are there any bad records (could be multiple ones, ones you haven’t actually paid, or anything wrong)? Have you changed your counting settings before this happened? Has it ever happened that you went to pay with PayPal, but then canceled the payment when you were already in PayPal’s page? Because in that case, the payment record in the plug in gets written anyway, so that could be a cause…
Have a nice day,
StefanoJuly 1, 2015 at 1:21 pm #44526
Ciao, lo stesso qui.
Considerando per esempio, un pagamento di una settimana, il dovuto delle altre 3 settimane, rispetto al totale non corrisponde. E io non uso la funzione Paypal…July 1, 2015 at 2:59 pm #44530
Thanks for your help. To answer your questions:
If you look at the payment history of users with wrong amounts, are there any bad records (could be multiple ones, ones you haven’t actually paid, or anything wrong)? Some of the payment histories aren’t correct at all. One states that I paid a writer 3 times what I usually pay her. The transactions I can mark as paid have been paid. This problem has been happening for six months or so. So yes there are bad payment histories
Have you changed your counting settings before this happened? No, I haven’t change my counting settings in months.
Has it ever happened that you went to pay with PayPal, but then canceled the payment when you were already in PayPal’s page? Yes, I’ve done that because the amount was wrong. I was hoping the total payment amount would appear instead of the due pay amount. Unfortunately, it never does.July 2, 2015 at 7:19 am #44541
Potresti mandarmi uno screenshot delle statistiche in cui i conti non tornano e uno della cronologia dei pagamenti per quell’autore per favore?
Could you post a screenshot of the payment history with faulty records as well please?
Have you tried just deleting the wrong records? If you can’t see any button to do that, make sure you have the apt permission in the Permissions box in the Options. Then open the payment history with bad records and delete the wrong ones. Does this help?July 31, 2015 at 9:31 pm #44674
Here’s three screenshots:
The amounts seem fine in the history. I can’t figure this out.August 1, 2015 at 10:03 am #44675
So let me get this straight: payment history records are ALL correct and still due payments are wrong?September 10, 2015 at 9:35 pm #46008
anche ho un problema simile.
Il sito per cui scrivo utilizza wordpress da cui ho la possibilità di vedere il post pay counter (non sempre è visibile però). Il numero di parole, di immagini e il pagamento totale non corrisponde con quello pattuito.
Grazie, ciaoSeptember 11, 2015 at 8:55 am #46030
Il gestore del sito è informato di questi malfunzionamenti? Perchè non è detto che siano effettivamente problemi del plugin, ma potrebbe essere l’amministratore del sito che ha posto dei limiti sul massimo numero di parole/immagini da essere pagate, facendo sembrare le statistiche “sbagliate”, anche se in realtà rispondono alle impostazioni.
StefanoSeptember 20, 2015 at 9:49 pm #46603
I have theme same issue with some of my team members. Actually their word counts are negative…
Please sort this out, for me the plugin is totally useless now…September 21, 2015 at 7:39 am #46623
I can’t see any negative figures in your screenshots, could you point out where they are?
Have a nice day,
StefanoSeptember 21, 2015 at 8:14 pm #46646
NicolasSeptember 21, 2015 at 8:55 pm #46652
Has the post been updated? Does it have less words now than it had before?September 27, 2015 at 12:59 pm #46844
No never in the negative way, sometimes posts are updated and the word counts goes up.September 27, 2015 at 9:02 pm #46848
If you open the author with the negative word count, can you track the post responsible of the negative figure?September 29, 2015 at 8:38 pm #46897
Not at all, I can even select al posts for payment, only after the next step (payment overview) I get again a negative word count and the notice that € 0 will be paid.
http://www.a-n-v.be/wp-content/uploads/2015/09/Schermafdruk-2015-09-29-20.32.01.pngSeptember 30, 2015 at 7:42 am #46906
Can I have a temp admin account so I can personally look into this issue? Thanks.September 30, 2015 at 4:54 pm #46925
shure, can I email you for giving you access?September 30, 2015 at 5:41 pm #46926
Sure, support ( at) thecrowned (dot) org 🙂October 2, 2015 at 8:15 pm #47012
I´m with the same problem…. after I paid with the pay pal, the ´´payment due´´ don´t ´´zero´´ but appears a new value of R$20.41 from views…. the plugin is with problem because is the second time this happens….
The topic ‘Total Payment and Due Payment Never Match’ is closed to new replies.