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things not working

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› Forums › Post Pay Counter PRO › Support › things not working

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  • This topic has 21 replies, 2 voices, and was last updated 9 years ago by Stefano.
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  • April 21, 2016 at 3:26 pm #50619
    kelechi
    Guest

    When I activate post pay counter… posts don’t show up for some reason
    When I also activate post pay counter PRO… my dashboard breaks (the tabs don’t allow me to open them. The only thing that is opened is quickdraft). Also, my post pages… a large number of posts disappear and the tinymce doesn’t show up.

    I’m using wp rocket. So, I don’t know if that is the issue, but when they are both activated they don’t work. Even when the wprocket plugin is not activated and ppc pro is activated, the tinymce doesn’t show up on my posts.

    ### Begin System Info ###

    ## Please include this information when posting support requests ##

    Multisite: No

    SITE_URL: http://www.poyint.com
    HOME_URL: http://www.poyint.com

    PPC Version: 2.602
    WordPress Version: 4.5

    PHP Version: 7.0.4
    Web Server Info: Apache/2.2.24 (Unix) mod_hive/5.0 mod_ssl/2.2.24 OpenSSL/1.0.0-fips mod_auth_passthrough/2.1 mod_bwlimited/1.4 mod_fastcgi/2.4.6 mod_fcgid/2.3.6

    PHP Safe Mode: No
    PHP Memory Limit: 1024M
    PHP Time Limit: 45

    WP_DEBUG: Disabled

    WP Table Prefix: Length: 5 Status: Acceptable

    WP Remote Post: wp_remote_post() works

    DISPLAY ERRORS: N/A
    FSOCKOPEN: Your server supports fsockopen.
    cURL: Your server supports cURL.

    ACTIVE PLUGINS:
    Advanced Ads: 1.7.1.3
    bbPress: 2.5.8
    bbp style pack: 2.9.2
    BuddyPress: 2.5.2
    Connects – MailPoet Addon: 2.0.2
    Contextual Related Posts: 2.2.3
    ConvertPlug: 2.2.0
    Cookie Consent: 2.0.10
    Cornerstone: 1.2.4
    Facebook Conversion Pixel: 1.3.4
    Image Upload for BBPress: 1.1.2
    Inline Related Posts: 2.1.7
    JP Widget Visibility: 3.9.6
    LayerSlider WP: 5.6.4
    MailPoet Newsletters: 2.7.1
    Page Break: 1.1.0
    Poll, Quiz & List by OpinionStage: 15.4.0
    Post Grid: 2.0.6
    Post Pay Counter: 2.602
    Post Pay Counter PRO – Facebook: 1.0.3
    Quick Page/Post Redirect Plugin: 5.1.7
    Remove Dashboard Access: 1.1.3
    Search & Index Page Content: 1.4
    SEO Internal Links: 2.3.1
    SG CachePress: 2.3.4
    Sticky Widget: 1.1.0
    Swifty Bar: 1.2.3
    UpdraftPlus – Backup/Restore: 1.12.4
    View own posts and media library items only: 1.3
    WordPress All In One Admin Bar: 1.1
    WordPress Ping Optimizer: 2.34.8.5
    WP Custom Register Login: 2.0.0
    WP Rocket: 2.7.4
    WP Smush: 2.2.2
    Yoast SEO: 3.2.3

    ### End System Info ###

    April 21, 2016 at 3:29 pm #50620
    kelechi
    Guest
    This reply has been marked as private.
    April 21, 2016 at 3:31 pm #50621
    kelechi
    Guest
    This reply has been marked as private.
    April 21, 2016 at 8:57 pm #50623
    Stefano
    Keymaster

    When I activate post pay counter… posts don’t show up for some reason
    When I also activate post pay counter PRO… my dashboard breaks (the tabs don’t allow me to open them. The only thing that is opened is quickdraft). Also, my post pages… a large number of posts disappear and the tinymce doesn’t show up.

    I’m using wp rocket. So, I don’t know if that is the issue, but when they are both activated they don’t work. Even when the wprocket plugin is not activated and ppc pro is activated, the tinymce doesn’t show up on my posts.

    Has the issue always been there or has it popped up recently? My advice is to deactivate plugins one by one until you find the conflicting one, and then report it here. It may be ours or theirs fault. Let me know which one is causing the issue 🙂

    oh yea how do you display the stats of particular author on the home page… I used the [ppc author="current"] shortcode but it didn’t work

    That’s the correct way of doing it, but until the stats page won’t be working, the shortcode won’t as well 🙂

    Have a nice day,
    Stefano

    April 21, 2016 at 11:58 pm #50624
    kelechi
    Guest
    This reply has been marked as private.
    April 22, 2016 at 6:02 am #50626
    Stefano
    Keymaster

    it’s the ppc fault

    Why do you say that? Have you installed any new plugins recently?

    April 22, 2016 at 6:52 am #50627
    kelechi
    Guest

    yea… post pay counter was the last plugin that I installed. I had one one on a different website… and I just realized that I wanted to use the plugin on this site too… that’s when I emailed you a couple of days ago and you sent me the new plugin and license…

    Plus when I deactivate it… the dashboard starts working again…

    April 22, 2016 at 2:48 pm #50628
    Stefano
    Keymaster

    Right, thanks for the info. Can you check if there are any errors in your server error log please?

    April 22, 2016 at 3:29 pm #50630
    kelechi
    Guest

    there are none… what is the string that I can use to exclude ppc from caching. I’m on siteground and they have this mem cache and i’m using wp rocket. and it’s php7. Has anyone else had similar issues?

    April 22, 2016 at 4:54 pm #50631
    Stefano
    Keymaster

    Has anyone else had similar issues?

    Not that I’m aware of, at least. If no errors are logged, only thing you can do is deactivate your plugins one by one and find the one that is causing problems to PPC. Then I will install it on my server and test it out. I’m afraid there’s not much of another track 🙂

    April 23, 2016 at 2:03 am #50632
    kelechi
    Guest

    this shows up in the right column… Fatal error: Uncaught Error: Access to undeclared static property: PPC_counting_stuff::$counting_system in /home/poyint/public_html/wp-content/plugins/ppcp-facebook/classes/data_handle_class.php:197 Stack trace: #0 /home/poyint/public_html/wp-content/plugins/post-pay-counter/classes/ppc_counting_stuff_class.php(365): PPCP_FB_data_handle::facebook_shares_payment(Array) #1 /home/poyint/public_html/wp-content/plugins/post-pay-counter/classes/ppc_counting_stuff_class.php(321): PPC_counting_stuff::get_countings_payment(Array) #2 /home/poyint/public_html/wp-content/plugins/post-pay-counter/classes/ppc_counting_stuff_class.php(82): PPC_counting_stuff::get_post_payment(Array, 945) #3 /home/poyint/public_html/wp-content/plugins/post-pay-counter/classes/ppc_generate_stats_class.php(50): PPC_counting_stuff::data2cash(Array, NULL) #4 /home/poyint/public_html/wp-content/plugins/post-pay-counter-pro/classes/ppcp_stats_class.php(81): PPC_generate_stats::produce_stats(0, 0) #5 /home/poyint/public_html/wp-content/plugins/post-pay-counter- in /home/poyint/public_html/wp-content/plugins/ppcp-facebook/classes/data_handle_class.php on line 197

    when all of the plugins are activated only the space shows up… but I’m guessing it’s the reason why the posts dissapear… I don’t have anything activated except the ppc ppc pro and ppc facebook

    April 23, 2016 at 7:37 am #50633
    Stefano
    Keymaster

    Thanks Kelechi,
    that was helpful. I’ve fixed the bug and pushed a new release. I’ve already updated your site and everything’s working beautifully now 🙂

    April 23, 2016 at 1:49 pm #50634
    kelechi
    Guest
    This reply has been marked as private.
    April 23, 2016 at 2:16 pm #50635
    Stefano
    Keymaster

    Sorry, bit of a hiccup again. Fixed and updated your release 🙂 (The only thing that changes now is the version number, since I had already updated your files. Aren’t stats working?)

    April 23, 2016 at 2:40 pm #50636
    kelechi
    Guest

    yep thanks dude. Your support is great. I still had the question about the [ppc author="current"] shortcode. I don’t really want regular users to see the backend

    April 24, 2016 at 7:18 am #50642
    Stefano
    Keymaster

    What’s the problem with the shortcode? I’ve tried creating a draft page with the shortcode [ppc] and it displays regular stats just as the stats page does, whereas the shortcode [ppc author="current"] works, although doesn’t display anything to me cause I have no posts on your site. Can you check if it’s still not working?

    However, the major issue seems to be that with the PRO enabled you can’t edit a post, as only a blank page is displayed. I haven’t been able to replicate the issue on any of my sites. Could you check if there are any errors in your server error_log please? (I have now deactivated the PRO, if you want to see the schortcode in action you need to activate it again)

    Have a nice day, 🙂
    Stefano

    April 24, 2016 at 8:08 pm #50645
    kelechi
    Guest

    http://www.poyint.com/wp-content/uploads/2016/04/Screen-Shot-2016-04-24-at-2.03.10-PM.png

    This is with pro activated… I think the issue with the post thing was memcache was active. I flushed the cache via my cpanel and it improved

    April 24, 2016 at 8:22 pm #50646
    kelechi
    Guest

    nevermind, you’re right. The shortcode does work when it’s activated; I just need to be able to constrain it to the body of the post….

    The post thing. I don’t know what that is. I get the white screen of death when I click on an actual post.

    http://www.poyint.com/wp-content/uploads/2016/04/Screen-Shot-2016-04-24-at-2.20.14-PM.png… it’s not showing any server errors

    April 24, 2016 at 8:22 pm #50647
    kelechi
    Guest

    but when I deactivate wprocket… it works. Do you think something is being cached?

    April 24, 2016 at 8:37 pm #50648
    Stefano
    Keymaster

    but when I deactivate wprocket… it works. Do you think something is being cached?

    That shouldn’t be the cause. About the error log: what you showed me is no the actual error log, it only contains 300 errors. For example, I have an error_log file in my server root, or you may have a debug.log in your wp-content folder. Please check that 🙂

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