Post Pay Counter

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The plugin has stopped counting visits

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› Forums › Post Pay Counter PRO › Support › The plugin has stopped counting visits

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Viewing 20 posts - 1 through 20 (of 30 total)
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  • Author
    Posts
  • January 9, 2016 at 9:57 am #49741
    Denis
    Guest

    Hello Stefano,

    Unfortunately I have faced one more issue. The plugin has stopped counting visists https://gyazo.com/91919430daa2823fe3507cafdee965ae You can use credentials from this ticket to see the details from inside http://postpaycounter.com/forums2/topic/issue-with-total-payment/

    Thanks,
    Denis.

    January 9, 2016 at 10:10 am #49742
    Stefano
    Keymaster

    Analytics data take (at least) 24 hours to be updated, please wait at least until tomorrow 🙂

    January 11, 2016 at 8:39 am #49747
    Denis
    Guest

    Unfortunately the issue has remained. No data was received since January 8th.

    January 11, 2016 at 8:54 am #49748
    Stefano
    Keymaster

    I’ve manually triggered a data update just now, and data is flowing in (1883 rows). Sorry about the hiccup, I’ll see to add measures that try to overcome this kind of issues with wp-cron.

    Have a nice day,
    Stefano

    January 11, 2016 at 9:15 am #49749
    Denis
    Guest

    Thank you Stefano. Does it mean that I would need to manually add data in the meantime?

    January 11, 2016 at 9:18 am #49750
    Stefano
    Keymaster

    I hope not! I don’t know your wp-cron hadn’t been triggered in the past days. Keep an eye on it and if in the next two days updates still don’t happen, write here again 🙂

    January 13, 2016 at 7:37 am #49752
    Denis
    Guest

    Unfortunately, it doesn’t work 🙁 The last visits update was made on January 11

    January 13, 2016 at 7:45 am #49753
    Stefano
    Keymaster

    Okay. Is it a problem for you to revoke the plugin authorization to Analytics and set it up again, doing a manual data update at the end? This will reset all visits numbers, but should trigger the recreation of the cron job which handles daily data updates 🙂

    January 22, 2016 at 9:21 am #49816
    Denis
    Guest

    All good now. Thank you

    January 22, 2016 at 12:02 pm #49820
    Stefano
    Keymaster

    Glad to know! Sorry for the hiccup. In the latest release I’ve added an extra check so that is Analytics data hasn’t been updated in the latest 25 hours, the updated is triggered anyway, so there shouldn’t be any more problems 🙂

    Have a nice day,
    Stefano

    February 4, 2016 at 10:49 pm #49925
    Wale
    Guest

    Im afraid Im having similar issues but mine has been since I got the pro version. The visits count doesnt update for days and whats even more disturbing is that the comments count too dont add up.

    February 5, 2016 at 7:12 am #49926
    Stefano
    Keymaster

    Hi Wale,
    what method are you using to count visits? Can you post a screenshot/pdf print of your options page please?

    Have a nice day,
    Stefano

    March 4, 2016 at 4:48 pm #50161
    Wale
    Guest

    Hi Stefano,
    Im having the same issues. Im using analytics and Ive tried revoking the plugin authorisation and nothing still.

    March 4, 2016 at 4:53 pm #50162
    Stefano
    Keymaster

    Can you post your Post Pay Counter > System Info page please?

    March 10, 2016 at 8:03 am #50207
    Wale
    Guest

    Hi Stefano,
    Still waiting on your response. It’s kind of urgent. Thanks.

    March 10, 2016 at 8:05 am #50208
    Stefano
    Keymaster

    Hi Wale,
    I did reply (a week ago), look just above your post 🙂

    The plugin has stopped counting visits

    March 10, 2016 at 8:21 am #50210
    Wale
    Guest

    Totally missed that.
    Here you go.

    ### Begin System Info ###

    ## Please include this information when posting support requests ##

    Multisite: No

    SITE_URL: http://thenakedconvos.com
    HOME_URL: http://thenakedconvos.com

    PPC Version: 2.517
    WordPress Version: 4.4.2

    PHP Version: 5.5.9-1ubuntu4.14
    Web Server Info: Apache

    PHP Safe Mode: No
    PHP Memory Limit: 256M
    PHP Time Limit: 3600

    WP_DEBUG: Disabled

    WP Table Prefix: Length: 3 Status: Acceptable

    WP Remote Post: wp_remote_post() works

    DISPLAY ERRORS: N/A
    FSOCKOPEN: Your server supports fsockopen.
    cURL: Your server supports cURL.

    ACTIVE PLUGINS:
    Advanced Access Manager: 3.0.10
    Akismet: 3.1.7
    Akismet Notifier: 1.0.2
    Alexa Claim and Certify: 2.6
    Author Avatars List: 1.9.5
    AutoChimp: 2.15
    Better Notifications for WordPress: 1.3.9.5
    Block Specific Plugin Updates: 2.1
    Clean My Archives: 1.0.0
    CloudFlare: 1.3.20
    Comment Attachment: 1.5.5
    Contact Form 7: 4.4
    Email Users: 4.8.1
    Featured Images in RSS w/ Size and Position: 1.3.7
    Force Regenerate Thumbnails: 2.0.5
    Jetpack by WordPress.com: 3.9.2
    Manage/View Your Posts Only: 0.1
    Mention comment\’s Authors: 0.9.7
    Ninja Forms: 2.9.33
    Ninja Forms – File Uploads: 1.4.7
    oEmbed in Comments: 1.1.2
    Polldaddy Polls & Ratings: 2.0.28
    Post Pay Counter: 2.517
    Post Pay Counter PRO: 1.5.9.3
    Qzzr Shortcode Plugin: 1.0.1
    Redux Framework: 3.5.9
    Shareaholic | share buttons, analytics, related content: 7.8.0.1
    Shortcodes Indep: 3.0
    Simple Local Avatars: 2.0
    Subscribe to Comments Reloaded: 160115
    TNC Mobile: 3.0
    TNC Mobile Auth: 1.0
    TNC Mobile Push Notifications: 1.0
    TNC Mobile REST APIs: 2.0 BETA 2
    TNC Mobile REST APIs: 1.0
    TNC Mobile REST Connector: 1.0
    TNC Mobile REST User API: 1.0
    Video Thumbnails: 2.12.1
    WooSidebars: 1.4.3
    WordPress Editorial Calendar: 3.6.1
    WP-Optimize: 1.8.9.10
    WP Smush: 2.1.4
    WP ULike: 2.4
    Yoast SEO: 3.0.7

    ## PRO INFO ##
    PPCP Version: 1.5.9.3
    IS PRO: 1

    ANALYTICS CONSTRUCT: CORRECT
    ANALYTICS TOKEN: CORRECT
    ANALYTICS PROFILE: CORRECT
    ANALYTICS CRON: CORRECT
    ANALYTICS FIRST REQUEST TIME: 2015-11-25, 00:11:00
    ANALYTICS LAST REQUEST TIME: 2016-03-09, 09:03:25
    ANALYTICS PENDING ROWS: 0
    ANALYTICS TEMP FILES: array (
    )

    ### End System Info ###

    March 10, 2016 at 12:11 pm #50211
    Stefano
    Keymaster

    Data is being correctly updated every day. It may be a misconfiguration problem, make sure settings are all correct. If you want I can have a look directly so we can get this fix as soonas ppossible 🙂

    March 10, 2016 at 12:30 pm #50212
    Wale
    Guest
    This reply has been marked as private.
    March 10, 2016 at 5:28 pm #50213
    Stefano
    Keymaster

    Hi Wale,
    thanks for the login. As far as I can see, all posts have visits, so I don’t understand how the plugin can have stopped counting them. Can you help me understand?

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