Payment requested notification not sent

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This topic has 9 replies, 2 voices, and was last updated 6 years, 2 months ago by Stefano.

Viewing 10 posts - 1 through 10 (of 10 total)

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Posts
August 31, 2018 at 12:23 pm #61922
Bertlio
Guest
Hello Stefano,
Thanks for the great plugin!

I did a test with the Request Payment and the Payment requested notification was not sent… Could you please help to troubleshoot?
```
August 31, 2018 11:04:12
An error was thrown with code "ppc_send_requested_payment_notification_error", message "Error: could not send requested payment notification email." and debug data "array (
  'user' => 3,
)".
```
I have left the Email recipient blank so it should send to admin email.
Thanking you in advance!

Cheers.
September 1, 2018 at 3:46 pm #61936

Stefano
Keymaster

Hi Bertlio,
I have checked, and indeed there was a bug in that part that prevented admin emails from going out! I have fixed it and released that as an update, you should get it shortly on your site 🙂

Have a nice day,
Stefano

September 1, 2018 at 5:18 pm #61950

Bertlio
Guest

Thanks Stefano,
Looking forward for the update!

Have a nice day too!
Cheers.

September 17, 2018 at 5:42 am #62119

Bertlio
Guest

Hello Stefano,

I have Version 1.3 and the admin email is still not working? I didn’t receive any notification emails when I did a test…

Please kindly help to troubleshoot asap, thank you!

September 17, 2018 at 1:43 pm #62132

Stefano
Keymaster

There’s a ten minutes delay in emails sending so that they don’t get sent if you issued a payment by mistake. Could that be the cause? 🙂

September 17, 2018 at 3:40 pm #62135
Bertlio
Guest
```
September 17, 2018 12:26:16
An error was thrown with code "ppc_send_requested_payment_notification_error", message "Error: could not send requested payment notification email." and debug data "array (
  'user' => 7,
)".

September 17, 2018 22:23:58
An error was thrown with code "ppc_send_requested_payment_notification_error", message "Error: could not fetch author due payment." and debug data "array (
  'user' => 10,
)".
```
The first try was leaving the ‘Payment requested notification’empty and the second try with an email recipient. Both are not working… Is my Version 1.3 the latest one please? Or it didn’t update well?
September 18, 2018 at 8:59 am #62147
Stefano
Keymaster
Hi Bertlio,
could you please try with the attached updated version? I have added some more debugging information just to try understand what could be happening. Do regular PPC emails go out (like PRO payment notifications, without any addons?)

Have a nice day,
Attachments:
1. ppc-request-payment.zip
September 18, 2018 at 9:00 am #62151

Stefano
Keymaster

Also, I have split your further request in another topic 🙂

Payment requested view

September 19, 2018 at 3:16 am #62157

Bertlio
Guest

Thank you so much for the updated version Stefano!
All is working fine now and emails are sending out automatically now! 😉

Have a nice day too!

September 19, 2018 at 10:13 am #62162

Stefano
Keymaster

Thanks, that’s great to hear! I’ll ship that as a regular update then! 🙂
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