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'Mark as paid' goes to payment confirmation page + more

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› Forums › Post Pay Counter PRO › Support › 'Mark as paid' goes to payment confirmation page + more

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Viewing 6 posts - 1 through 6 (of 6 total)
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  • June 19, 2016 at 12:29 pm #51148
    Liz
    Guest

    Marking items as paid takes me to payment confirmation – don’t want to confirm incase of double payment.

    First lot of payments said they failed/was cancelled, but 4 out of 6 were actually paid, and 2 were not. All 6 now show as paid.

    Users with more than one user role can’t be paid.

    June 19, 2016 at 3:57 pm #51149
    Stefano
    Keymaster

    Hi Liz,
    can you provide more details to your points? I can’t exactly understand what the problems are. More specifically,

    Marking items as paid takes me to payment confirmation – don’t want to confirm incase of double payment.

    It’s correct. Why wouldn’t you go to the Confirm Payment page before marking as paid?

    First lot of payments said they failed/was cancelled, but 4 out of 6 were actually paid, and 2 were not. All 6 now show as paid.

    All PayPal payments, even canceled ones, are stored in the payment history. You need to manually delete the transaction if you fail/cancel a transaction.

    Users with more than one user role can’t be paid.

    That’s interesting! What error do you get?

    Have a nice day,
    Stefano

    July 18, 2016 at 2:23 am #51368
    Liz
    Guest

    https://www.dropbox.com/s/h0ftrkw7byy6l4x/Screenshot%202016-07-18%2010.22.33.png?dl=0

    I’m now having this issue when I try to ‘pay with users paypal’ It just times out.

    July 18, 2016 at 2:24 am #51369
    Liz
    Guest

    And just received this error when submitting comment here https://www.dropbox.com/s/7ztopfe2t9lhmzt/Screenshot%202016-07-18%2010.24.10.png?dl=0

    July 18, 2016 at 7:49 am #51375
    Stefano
    Keymaster

    Hi Liz,
    as for the error while posting replies here, it was an issue with the plugin that provides topic subscriptions to anonymous users. It should be fixed now. Thanks for reporting 🙂

    As for the PayPal issue, failure to resolve the host may be a temporary problem. Have you tried processing the payment again? If issues persist, make sure outbound connections are enabled on your server. (We will be moving to a faster, more robust and personalized server in a week, so timeout issues should be fixed then, although this doesn’t seem to be your problem).

    Does this help?
    Have a nice day,
    Stefano

    July 20, 2016 at 6:54 am #51404
    Stefano
    Keymaster

    Hi Liz,
    we moved to a private server, so no more timeout issues should be happening in the future 🙂

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Viewing 6 posts - 1 through 6 (of 6 total)
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