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get error when trynig to update

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Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • May 10, 2017 at 6:23 am #56303
    mostafa
    Guest

    Hi,

    first after the update before this one the setting frames looks weird right setting box is far to right I can see only half box. now with the last update I get this error
    PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
    is this an error in my server or something with the format.
    also is there a way to get the zip file an update with the FTP

    Thanks.

    May 10, 2017 at 11:01 am #56306
    Stefano
    Keymaster

    Hi Mostafa,
    sorry, there was an issue with the update file.

    I have fixed it now, but if you have already updated it may be easier to just reupload the files manually through FTP. You can use the link in your purchase receipt to get the updated zip (I have just resent you the purchase receipt).

    Have a nice day and sorry for the hiccup,
    Stefano

    June 10, 2017 at 6:33 am #56837
    Ernest
    Guest

    Trying to update and receiving error “The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature” As well.

    June 10, 2017 at 7:37 am #56840
    Stefano
    Keymaster

    Hi Ernest,
    what’s your license key? You can mark your reply as private so nobody else will be able to see it 🙂

    Have a nice day,
    Stefano

    June 10, 2017 at 10:14 pm #56851
    Ernest
    Guest
    This reply has been marked as private.
    June 24, 2017 at 8:09 am #57064
    Ernest
    Guest

    Hey Stefano,

    I’m still receiving this error and haven’t heard back from you yet. Can I get an update?

    Thank you,

    Ernest

    June 24, 2017 at 8:19 am #57068
    Stefano
    Keymaster

    Hi Ernest,
    sorry! I did not get a notification for your private reply!

    I have just resent you your original purchase receipt with valid download links for all your purchased addons 🙂

    Have a nice day,
    Stefano

    June 24, 2017 at 9:01 am #57073
    Ernest
    Guest

    Hey Stefano,

    Thank you, that appears to have resolved the issue.

    Ernest

    June 24, 2017 at 9:02 am #57076
    Stefano
    Keymaster

    I’m glad it did and sorry again for the delay!

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