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- This topic has 19 replies, 2 voices, and was last updated 5 years, 4 months ago by
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Hello Stefano,
When requesting a payment, we get this error:
Even though the threshold is set to 1 and the total amount due is $1.26 which is greater.
When changing the threshold to 0, the request went through successfully. Is there an explanation for the error and does it have to do with the threshold?Thanks!
Hi UD,
just one question: when hitting the Request Payment button, is the author on a stats page in which he is shown to have $1.26 due payment? I mean, is the time range wide enough when requesting payment?Have a nice day,
StefanoHi Stefano,
I’m not sure I understand the time range, but the user is shown to have $1.26 in total due payment when requesting payment.
Could you please provide a screenshot of the stats page, in which it is clear what the post payment is made up of (words, visits, ecc)? Thanks
Hi Stefano,
Here is a screenshot:
It’s based on visits. Thanks!Oh, there may be a misunderstanding. The user has 1.26 as total payment, but only 0.19 as due payment. It’s the Due payment that should reach the threshold 🙂
Does this help?Have a nice day,
StefanoHi Stefano,
It was actually 1.26 as the due payment previously when we got the error, but I will let you know if get the error when the due is over the threshold again.
Thanks!
Hello,
We are having the same issue again with the threshold. When requesting the payment through the front-end we get this “Error: could not fetch author due payment.” In the error log, it says “An error was thrown with code “ppc_request_payment_html_error”, message “Error: could not fetch author due payment.” and debug data “array (
)”.”A couple of screenshots:
https://underlinedesigns.com/wp-content/uploads/2019/07/Capture.jpg
https://underlinedesigns.com/wp-content/uploads/2019/07/Capture-1.jpg
https://underlinedesigns.com/wp-content/uploads/2019/07/Capture-2.jpgHope you can help!
Thanks!Hi there,
are you running the latest version 1.5? I got a bug fixed related to this issue last month, where only posts up to yesterday would account for the threshold. This meant that posts written today wouldn’t count for the threshold reaching. Could this be?Let me know! 🙂
Have a nice day,
StefanoWe checked plugin version, it’s 1.4 currently. How do we update to the new version?
Thanks!It should be possible from the plugins page – if not, try to reload it a couple times. If still not, I am just going to resend you the purchase receipt with the link to the latest version 🙂
This reply has been marked as private.Hi Stefano,
I have updated to version 1.5 and still facing same error
Hi Chris,
I’m a bit clueless at this point. Would you mind granting me temporary admin access so I can have a look directly? Thanks 🙂Have a nice day,
StefanoThis reply has been marked as private.The credentials are in private reply, let me know if you find anything wrong.
Thanks! I had a look – there was indeed an issue with the shortcode stats. I fixed it in the code on your site, will include it in the next release. I also requested a payment for the only user above the threshold, let me know if you want me to clear it or it’s fine this way 🙂
Hi Stefano,
Its fine this way, thanks for the quick fix!
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