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Error report – page views do not match Google Analytics

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  • This topic has 13 replies, 2 voices, and was last updated 8 years, 10 months ago by Stefano.
Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • July 5, 2016 at 2:38 am #51266
    Matthew Sardo
    Guest

    Hello,

    The page views on Post Pay Counter do not match Google Analytics for June. July is off as well.

    I also have errors coming up as well. I would have contacted sooner if I noticed the error log.

    Thank you for your time and help fixing this issue. Love the plugin and recommend it to friends.

    June 15, 2016 22:10:29
    An error was thrown with code “ppcp_license_request_connection_error”, message “Error: Connection timed out after 10001 milliseconds. Why does this happen?” and debug data “array (
    ‘request_url’ => ‘http://postpaycounter.com/ppcp/license/ppcp_activate.php’,
    ‘parameters’ =>
    array (
    ‘activation_key’ =>
    array (
    ‘activation_key’ => ‘db36e68cf6c4e0df955487d0651926d8’,
    ‘expiration_time’ => 1496368696,
    ),
    ‘website’ => ‘http://www.monkeysfightingrobots.com’,
    ‘language’ => ‘en-US’,
    ‘PPC_version’ => ‘2.604’,
    ‘addon_version’ => ‘1.5.9.8’,
    ),
    )”.

    June 29, 2016 22:12:33
    An error was thrown with code “ppcp_license_request_connection_error”, message “Error: Connection timed out after 10001 milliseconds. Why does this happen?” and debug data “array (
    ‘request_url’ => ‘http://postpaycounter.com/ppcp/license/ppcp_activate.php’,
    ‘parameters’ =>
    array (
    ‘activation_key’ =>
    array (
    ‘activation_key’ => ‘db36e68cf6c4e0df955487d0651926d8’,
    ‘expiration_time’ => 1496368696,
    ),
    ‘website’ => ‘http://www.monkeysfightingrobots.com’,
    ‘language’ => ‘en-US’,
    ‘PPC_version’ => ‘2.605’,
    ‘addon_version’ => ‘1.5.9.8’,
    ),
    )”.

    June 29, 2016 22:12:35
    An error was thrown with code “ppcp_license_request_connection_error”, message “Error: Connection timed out after 10000 milliseconds. Why does this happen?” and debug data “array (
    ‘request_url’ => ‘http://postpaycounter.com/ppcp/license/ppcp_activate.php’,
    ‘parameters’ =>
    array (
    ‘activation_key’ =>
    array (
    ‘activation_key’ => ‘db36e68cf6c4e0df955487d0651926d8’,
    ‘expiration_time’ => 1496368696,
    ),
    ‘website’ => ‘http://www.monkeysfightingrobots.com’,
    ‘language’ => ‘en-US’,
    ‘PPC_version’ => ‘2.605’,
    ‘addon_version’ => ‘1.5.9.8’,
    ),
    )”.

    July 5, 2016 at 10:10 am #51267
    Stefano
    Keymaster

    Hi Matthew,
    the errors are not a big issue, they’re just non-successful connections to the license server. However, if your site is unable to contact this server, then you won’t get notifications for new releases as well. If you are subscribed to the newsletter this is not an issue, as you always know when something new comes out, otherwise you may be missing bugfixes and new features you’ve paid for 🙂

    As for Analytics, have a look at this tutorial, in particular keep in mind that

    NOTE that the stats time range doesn’t have any effect on visits time range. The visits/ads figures you see are always totals, there’s no way to get visits numbers with a variable date range. The stats time picker only allows you to select what posts are displayed by tweaking the publication date range.

    I’m available for any more questions and support 🙂
    Have a nice day,
    Stefano

    July 5, 2016 at 1:09 pm #51271
    Matthew Sardo
    Guest

    Stefano,

    When I go to stats – payment history and mark as pay is not displayed.

    Matt

    July 5, 2016 at 1:48 pm #51272
    Stefano
    Keymaster

    Make sure that Admins override all permissions is ticked in the Miscellanea box in the options page. Does this fix? 🙂

    July 5, 2016 at 1:57 pm #51273
    Matthew Sardo
    Guest

    That was already checked off.

    July 5, 2016 at 3:50 pm #51278
    Stefano
    Keymaster

    Okay, so go to Personalize settings -> your username -> Permissions and make sure payment related permissions are all ticked, this should fix for sure.

    July 5, 2016 at 4:04 pm #51279
    Matthew Sardo
    Guest

    I able to see payments now. Thank you! And I confirmed payment in May.

    But the page views in June are still off from Google Analytics.

    Sorry to be such a pain.

    July 5, 2016 at 4:41 pm #51280
    Stefano
    Keymaster

    But the page views in June are still off from Google Analytics.

    Have you seen my first post? In particular, keep in mind that changing the selected time range in stats page doesn’t have any impact on the visits figures, so I don’t get how you could tell that page views from June are still off 🙂

    July 5, 2016 at 5:33 pm #51281
    Matthew Sardo
    Guest

    Let me start over because now I’m confused. I do appreciate your time and help.

    My website has been up and running since April 2014.

    When you helped me set up the plugin all the data matched what appeared on Google Analytics.

    At the end of the month I looked at the numbers for June and the numbers are off compared to what appears on Google Analytics.

    What did I do wrong and how do I fix it?

    Do I need to mark everyone as paid each month? Do I need to go back to April 2015 and mark everyone as paid, and repeat that up to June 2016?

    July 5, 2016 at 6:40 pm #51282
    Stefano
    Keymaster

    Do I need to mark everyone as paid each month? Do I need to go back to April 2015 and mark everyone as paid, and repeat that up to June 2016?

    If you expect to see visits numbers which match every month what’s displayed in Analytics for that month, then yes, you need to mark everyone as paid each month.

    The crucial point is that there’s no visits numbers for June. All visits data is always total, regardless of the time range you select. Does this help understanding?

    July 5, 2016 at 9:32 pm #51283
    Matthew Sardo
    Guest

    Okay, so I went through and I marked everyone paid up to June 2014.

    Looking at the stats for June
    Google Analytics – 133,301 pageviews
    Post Pay Counter – 94,593 total visits count

    July 1-5
    Google Analytics – 11,922 Pageviews
    Post Pay Counter – 6,067 total visits count

    There is a big difference in the numbers.

    Let me know what you think.

    July 5, 2016 at 10:05 pm #51284
    Stefano
    Keymaster

    The point is that what you have done didn’t address the issue. When you select a time range you are not seeing visits recorded in that time range, but posts published in that time range. If a post is published on June 2014, and you mark it as paid now, you are not only marking as paid visits logged in June 2014, but all visits up to today. As I said, visits are always totals, they are never monthly or for custom time ranges anyway.

    From your posts I still think you expect the visits numbers to change when you tweak the time range. Is it so? Because that is not how the plugin works. That’s why I advise to mark authors as paid every month, so that visits-to-be-paid figures are reset each month.

    Does this help understanding?

    July 6, 2016 at 2:45 am #51286
    Matthew Sardo
    Guest

    Is there a way that I can see all the page views for each author for the month?

    July 6, 2016 at 8:31 am #51291
    Stefano
    Keymaster

    If you are not interested in correct payment history records, at least for this month, and if it’s fine for you not to have correct visits data for these first six days of July, then this is what I would do (may be wise to make a backup first, in case you want to revert back to current configuration):

    • Mark all authors as paid. This will reset due payment visits figures to zero for everybody. Visits logged in coming days will start to cumulate and increase the due payment value.
    • At the end of the month, when you will be paying authors, mark as paid again every one you pay. Repeat for each month.

    This may give trouble for the current month, but should be pain-free for the future.

    (If you really want to start anew with visits data, before marking as paid you could even reset Analytics data, although this may lead to even more differences with what visits numbers the plugin is displaying now. In case you wanted to do this, you need to use the Update Analytics data feature in the Google Analytics Status box.)

    Does this help?
    Have a nice day,
    Stefano

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