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Error: Connection timed out after 10000 milliseconds

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› Forums › Post Pay Counter PRO › Support › Error: Connection timed out after 10000 milliseconds

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Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • January 25, 2016 at 10:12 pm #49837
    Shane Blackman
    Guest

    Installed Post Pay Counter and Post Pay Counter Pro. When I try to put in my license key and click submit i get this error: Error: Connection timed out after 10000 milliseconds.

    January 25, 2016 at 10:15 pm #49838
    Stefano
    Keymaster

    Hi Shane,
    Please make sure outbound connections are allowed on your server (you may have to contact your host).
    Let me know!

    Have a nice day,
    Stefano

    January 25, 2016 at 10:17 pm #49839
    Shane Blackman
    Guest

    Also, the error log gave this:

    2016-01-25 16:01:31
    An error was thrown with code “ppcp_license_request_connection_error”, message “Error: Connection timed out after 10000 milliseconds” and debug data “array (
    ‘request_url’ => ‘http://postpaycounter.com/ppcp/license/ppcp_activate.php’,
    ‘parameters’ =>
    array (
    ‘license_key’ => ‘****************************************’,
    ‘website’ => ‘http://vyqui.tv’,
    ‘language’ => ‘en-US’,
    ‘PPC_version’ => ‘2.516’,
    ‘addon_version’ => ‘1.5.9.2’,
    ),
    )”.

    January 25, 2016 at 10:28 pm #49840
    Shane Blackman
    Guest

    Contacted my host. They said outbound connections are enabled. I have the iThemes security plugin installed as well. Could that be causing the issue?

    January 25, 2016 at 10:30 pm #49841
    Stefano
    Keymaster

    Yes it could be. Please try to disable it and try again 🙂

    January 25, 2016 at 10:37 pm #49842
    Shane Blackman
    Guest

    I’ve tried disabling that plugin as well as all others and even using different browsers. Still getting the error though.

    January 25, 2016 at 11:34 pm #49844
    Shane Blackman
    Guest

    Is there an alternative method I can use to activate the plugin?

    January 26, 2016 at 6:47 am #49845
    Stefano
    Keymaster

    Could you provide me with a temp admin accounton your site? You can mark the reply as private so that only I will be able to see login details. Thanks.

    January 26, 2016 at 6:30 pm #49853
    Shane Blackman
    Guest
    This reply has been marked as private.
    January 26, 2016 at 8:03 pm #49855
    Stefano
    Keymaster

    Thanks. I’ve activated the plugin, although you still have network issues. I even tried setting up a request to google.com, and it went timeout as the ones to this server, so I’m guessing something prevents requests from your server to get out (at least the ones made with WP methods).

    The license is active now, so all features are available, but PayPal requires requests to my server to be made, so it probably won’t work correctly.

    Have a nice day,
    Stefano

    January 26, 2016 at 8:20 pm #49856
    Shane Blackman
    Guest

    Alright, thank you so much. Everything that I need it to do seems to be fully functional.

    January 26, 2016 at 8:23 pm #49857
    Stefano
    Keymaster

    Glad to know 🙂 unfortunately you won’t even get notifications for new releases, since this as well involves a remote request, sorry! If you want to be subscribed to the newsletter, so that you’ll get an email for major releases, let me know!

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