We are based in Europe with a GMT+1/GMT+2 time zone - support replies may be delayed due to time zone differences with your country.
- This topic has 5 replies, 1 voice, and was last updated 7 months, 2 weeks ago by
.
-
Posts
-
Hello,
I just purchased the plugin and addons but when PayPal completed it said it was “unable to retrieve receipt” and then I was returned to the shop with no items in the cart. And I did not receive the email with any addons/downloads/license key. I have checked my spam folder.The payment completed in Paypal. The PayPal account has the same email as the one with this ticket.
Thanks
Hi Cheryl!
For some reason the payment still showed up aspendingon our end, even if it had completed, so it had not triggered the purchase receipt email. I have fixed it now and you should get it by email shortly. Can you confirm you’re all set? 🙂A nice day,
StefanoGot it! Thanks!
Just a couple more questions:
1. Looks like the Analytics integration was only working with UA and not GA4. Any plan to re-implement the Adsense revenue sharing aspect of the plugin.
2. In retrospect, I am not sure I need or want the “request payment” addon — I’m still considering. If I do not need it is it possible to just trade it for a different addon?
Thanks
Sorry about question #1 — I see that you’ve already addressed GA4 integration in this forum.
1. Yeah, the situation is a bit unfortunate with that :/
2. Sure! Let me know which you’d like and I can handle that.
Thanks
I decided to use the pay request addon after all, thanks.
- The topic ‘Did not receive license key/addons’ is closed to new replies.