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We’ve got one author that constantly shows in the stats as N.A. under basic payment.
A basic payment is set for all authors and in addition he has a custom basic payment.
This first occurred when we tried a work around to the per photo payment option by adding a negative amount in bonus payments for photos the author had not supplied with his text and which were added by us – making him ineligible for payment for them.
How can we fix this N.A problem?
Thank you
Hi John,
usually, N.A. is displayed for an author when that specific payment is disabled for them. Go to the personalized settings page for that author and make sure Basic payment is ticked.Does this fix? 🙂
Have a nice day,
StefanoHi Stefano,
It was already checked for basic payment.
I delete the check mark and saved the change and then went back and configured everything again for that author and saved the changes, but it’s still showing N/A in stats after a refresh there.
Will that perhaps change the next time he publishes a post?
Thank you
John
Will that perhaps change the next time he publishes a post?
No, that shouldn’t affect it.
If you open the detailed stats page for that author, do you see the NA there as well?
The detailed stats paage doesn’t show a base amount. It does show Publication date, visits, bonus, total pay and due pay fine.
Also just noticed that older posts that have already been paid are not showing views for those posts/ authors in the stats page. Views contribute to payments is checked.
Eg: An author’s story published last month was marked as paid at the end of month. This month the same stories have had additional views, but this is not showing in the Stats page.
Could you re-enable my last admin account (or set up a new one, however you want) so I can directly look into this? Thanks.
We got the issue fixed. The problem was that the user had basic payment enabled, but only set to be displayed in the tooltip, so it would show NA in the stats table 🙂
Hi Stefano.
Thank you very much. I knew it was something complicated like user error. I just couldn’t figure out what.
Thanks again!!!
John
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