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Author not displaying basic payment

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› Forums › Post Pay Counter PRO › Support › Author not displaying basic payment

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  • This topic has 7 replies, 2 voices, and was last updated 7 years ago by John.
Viewing 8 posts - 1 through 8 (of 8 total)
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  • February 20, 2016 at 5:36 am #50009
    John
    Guest

    We’ve got one author that constantly shows in the stats as N.A. under basic payment.

    A basic payment is set for all authors and in addition he has a custom basic payment.

    This first occurred when we tried a work around to the per photo payment option by adding a negative amount in bonus payments for photos the author had not supplied with his text and which were added by us – making him ineligible for payment for them.

    How can we fix this N.A problem?

    Thank you

    February 20, 2016 at 8:14 am #50010
    Stefano
    Keymaster

    Hi John,
    usually, N.A. is displayed for an author when that specific payment is disabled for them. Go to the personalized settings page for that author and make sure Basic payment is ticked.

    Does this fix? 🙂
    Have a nice day,
    Stefano

    February 26, 2016 at 12:49 am #50068
    John
    Guest

    Hi Stefano,

    It was already checked for basic payment.

    I delete the check mark and saved the change and then went back and configured everything again for that author and saved the changes, but it’s still showing N/A in stats after a refresh there.

    Will that perhaps change the next time he publishes a post?

    Thank you

    John

    February 26, 2016 at 4:19 pm #50076
    Stefano
    Keymaster

    Will that perhaps change the next time he publishes a post?

    No, that shouldn’t affect it.

    If you open the detailed stats page for that author, do you see the NA there as well?

    February 28, 2016 at 6:15 am #50108
    John
    Guest

    The detailed stats paage doesn’t show a base amount. It does show Publication date, visits, bonus, total pay and due pay fine.

    Also just noticed that older posts that have already been paid are not showing views for those posts/ authors in the stats page. Views contribute to payments is checked.

    Eg: An author’s story published last month was marked as paid at the end of month. This month the same stories have had additional views, but this is not showing in the Stats page.

    February 28, 2016 at 8:13 am #50109
    Stefano
    Keymaster

    Could you re-enable my last admin account (or set up a new one, however you want) so I can directly look into this? Thanks.

    February 29, 2016 at 8:43 am #50110
    Stefano
    Keymaster

    We got the issue fixed. The problem was that the user had basic payment enabled, but only set to be displayed in the tooltip, so it would show NA in the stats table 🙂

    March 1, 2016 at 4:12 pm #50134
    John
    Guest

    Hi Stefano.

    Thank you very much. I knew it was something complicated like user error. I just couldn’t figure out what.

    Thanks again!!!

    John

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