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Issue with total payment

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Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • January 4, 2016 at 10:18 am #49707
    Denis
    Guest

    Hello,

    I’ve faced to the very strange issue. For authors with ID 390 and 386 I see the following stats https://gyazo.com/65122da692de690bd8ba55f229e18828

    But when I look at the data from another administrator account I see different “Total payment” data for those two authors https://gyazo.com/fa94a1b04db02bcf189c5e49e531efbd

    Can you please advise how to fix this?

    Thanks,
    Denis.

    January 4, 2016 at 10:31 am #49708
    Stefano
    Keymaster

    Hi Denis,
    Do the two administrators have the same exact plugin settings (especially permissions)?

    Have a nice day,
    Stefano

    January 4, 2016 at 11:07 am #49709
    Denis
    Guest

    On the second administrator account I haven’t made any changes to the settings. All settings are done on the first admin account.

    January 4, 2016 at 11:08 am #49710
    Denis
    Guest

    I didn’t compare the settings, but I haven’t made any changes

    January 4, 2016 at 4:55 pm #49712
    Stefano
    Keymaster

    That’s probably the cause. Make sure both admins have the same setting for “Let users know if other users have personalized settings” – if you’re unsure, try to clone settings for the second admin and see if it fixes. Does this help?

    January 5, 2016 at 11:14 am #49724
    Denis
    Guest

    Thank you for the reply. Does it mean that every time one admin makes some change in settings, the same change must be seperatly done by all other admins as well (I have 3 of them right now)?

    January 5, 2016 at 11:17 am #49725
    Denis
    Guest

    I’ve imported my settings, but it didn’t help actually

    January 5, 2016 at 12:25 pm #49726
    Stefano
    Keymaster

    Can you post screenshots of the whole options page both for the general page and for the two admins (you can mark the reply as private down below if you don’t want them to be public) please?

    January 6, 2016 at 3:56 pm #49729
    Denis
    Guest
    This reply has been marked as private.
    January 6, 2016 at 6:23 pm #49730
    Stefano
    Keymaster

    I had a look, and I’m somewhat confused. What confused me most is that when I opened the stats page as specialaccount (or evern the other admins) at first, I could see everything (all users stats, all payment functions) even though looking at the plugin settings ALL permissions were unchecked both in the general and in the user personalized view. So I tried, as you said, using different admins and tried to change their plugin settings. I often got AJAX errors, which didn’t make sense, and then when I checked one permission and saved and refreshed, two other permissions had been checked but not the one I had checked, and suddendly permissions were being considered, because I couldn’t see the payment features anymore.

    Now, there are too many things working weird, and my guess is that this thing of switching from one user to another is messing my plugin up, although I don’t have any more specific explanation. Have you tried logging with the two different accounts effectively, or disabling the switching thing plugin? Any other ideas of possible conflict?

    Have a nice day,
    Stefano

    January 8, 2016 at 7:13 am #49735
    Denis
    Guest
    This reply has been marked as private.
    January 8, 2016 at 9:40 am #49736
    Stefano
    Keymaster

    I may have fixed the issue. Can you check it now?

    January 8, 2016 at 12:24 pm #49737
    Denis
    Guest

    Thanks a lot!

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