changing license number …

We are based in Italy with a GMT+1/GMT+2 time zone - support replies may be delayed due to time zone differences with your country.

This topic contains 1 reply, has 2 voices, and was last updated by Stefano 8 months, 4 weeks ago.

Viewing 2 posts - 1 through 2 (of 2 total)

Author

Posts
September 27, 2016 at 11:40 pm #52368

Ted Slater

This site had a license number, added by its editor, but it expired. We (the developers) have an unlimited license, and so I wanted to just replace his old license number with our unlimited license number … but I’m not able to do so.

I’ve tried deactivating the license, and then adding the new one. But I receive this alert when I try to do that: “You already have a license for this addon active.”

Thoughts? I do have access to phpMyAdmin, so if I need to change something in the database, I can do that. Thanks!

September 28, 2016 at 8:59 am #52378

Stefano
Keymaster

Hi Ted,
do you have other addons active? If yes, which of them and what versions?
Temporarily deactivating other PPC addons from the plugins page may fix the issue and allow you to activate your license (and then you can rectivate other addons) 🙂

Have a nice day,
Stefano
Author

Posts

Viewing 2 posts - 1 through 2 (of 2 total)

The topic ‘changing license number …’ is closed to new replies.